Operations Assistant

Location: Multiple clinic locations across NYC
Schedule: Monday–Friday | 9:00 AM–5:00 PM or 10:00 AM–6:00 PM
Work Arrangement: On-site | Travel between clinic locations required

Hands of Hope Physical Therapy & Wellness is looking for a reliable, organized, and proactive Operations Assistant to support the daily operations of our physical therapy clinics throughout New York City.

If you're a hands-on problem-solver who enjoys coordinating tasks, managing priorities, supporting clinic teams, and keeping operations running smoothly, we'd love to hear from you!

Key Responsibilities:

• Administrative & Rent Coordination: Assist with rent payments, track due dates, maintain records, and communicate with landlords and property managers.
• Patient Payment Collections: Visit clinic locations to collect patient copayments, coinsurance, deductibles, and other payments; verify records and report discrepancies.
• Clinic Maintenance & Facilities: Identify operational issues, coordinate repairs, manage supply needs, and follow up with vendors to ensure clinics remain organized and functional.
• Staffing & Scheduling Support: Help coordinate clinic coverage for employee absences, approved leave, and unexpected staffing shortages.
• Multi-Location Operations: Travel between clinics as needed, manage operational priorities, maintain accurate documentation, and provide timely updates to management.

Qualification and Requirements:

• Valid driver's license (required).
• Ability and willingness to travel regularly between clinic locations across NYC.
• Strong organizational, communication, and multitasking skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to work independently, prioritize urgent tasks, and follow through.
• Basic proficiency in Microsoft Office or Google Workspace.

• Professionalism and discretion when handling payments and confidential information.

Preferred Qualifications:

• Previous experience in operations, administration, office management, or healthcare.
• Experience with payment collections, vendor coordination, facility maintenance, or staffing schedules.
• Familiarity with New York City neighborhoods and boroughs.

The Ideal Candidate

You're dependable, resourceful, proactive, and solution-oriented. You enjoy being on the move, supporting different teams, resolving day-to-day challenges, and ensuring that every clinic operates efficiently.