Intake Coordinator

• Location 75 Seminary Rd,Carmel, NY, 10512,United States
• Base Pay $24.00 - $29.00 / Hour
• Employee Type Benefit Eligible PT/FT
• Required Degree High school
• Manage Others No

Contact information

Description

Making a Difference, One Life at a Time.

Since 1982, Arms Acres has been helping individuals take the first steps toward recovery from substance use disorders. Located in Carmel Hamlet, New York, our 191-bed inpatient facility provides medically supervised detoxification, crisis counseling, and comprehensive support to individuals navigating recovery.

Our work goes beyond medical care. Physicians, nurses, social workers, counselors, and many other professionals work together to help patients through some of the most challenging moments of their lives. With more than 50,000 lives impacted since our founding, Arms Acres is built on the belief that compassionate care, teamwork, and professional dedication can make a meaningful difference.

Liberty Health Care is seeking a professional, organized, and compassionate Intake Coordinator to facilitate patient admissions across our treatment programs and help individuals access the care they need.

As a key point of contact for prospective patients, families, referral sources, insurance providers, and internal clinical teams, the Intake Coordinator manages the intake process from initial inquiry through admission coordination. This includes gathering clinical information, coordinating pre-admission assessments, verifying insurance requirements, and helping determine appropriate treatment placement in collaboration with clinical leadership.

Friday-Monday 8:30AM-5:00PM

Respond promptly and professionally to incoming phone calls, emails, admission inquiries, and requests for information.

Coordinate and complete patient intake processes, gathering required clinical information, documentation, records, and clearances needed to facilitate admission to Liberty Health Care facilities.

Schedule and coordinate pre-admission interviews and assessments with the Intake Department and appropriate treatment units.

Conduct pre-admission interviews, gather relevant clinical information, and communicate recommendations to Clinical Managers and Program Directors for appropriate placement decisions.

Coordinate with Utilization Review (UR), Admissions, Primary Care, Intensive Care, Adolescent, Outpatient, and other relevant departments to support a smooth admission process.

Communicate with insurance companies and managed care organizations to obtain required admission pre-certifications and confirm applicable coverage requirements.

Complete intake documentation, insurance information, and required data entry accurately and in a timely manner.

Communicate admission decisions, insurance updates, and intake outcomes to appropriate internal teams, patients, families, and referral sources, as authorized.

Coordinate with regional service representatives and referring agencies when prospective admissions are canceled, declined, or referred to alternative providers.

Manage pending intake files, track outstanding requirements, and follow up on next steps to prevent unnecessary delays in the admission process.

Assist with payment arrangements for private-pay admissions in collaboration with families, referral sources, and senior management, as appropriate.

High school diploma or equivalent.

Customer service experience required.

Experience in substance use treatment, healthcare admissions, or admissions required.

Two years of relevant experience preferred.

Licensed or appropriately credentialed healthcare professionals preferred.

Familiarity with insurance verification, admission pre-certification, or managed care processes preferred.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.