Patient Experience Associate

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge.

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We have an exciting opportunity to join our team as a Patient Experience Associate. In this role, the successful candidate The Patient Experience Associate welcomes and screens all visitors, vendors, patients, and employees entering the hospital using excellent communication skills. The Patient Experience Associate operates independently and is responsible for access control into the hospital by ensuring visitor and employee screening policies are enforced.

Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
Round in the units as needed, specifically targeting new admissions, greeting patients and family members, and documenting interaction in the iRound tool.
Ability to problem solve and proactively find areas of opportunities that could be addressed both while screening visitors and rounding on patients/families.
Maintains strict confidentiality related work information (in accordance with HIPPA).
Demonstrates knowledge of NYULH current guidelines and policies related to the visitor, patient, vendor, and employee screening.
Functions as a respectful member of the health care team.
Ensure visitor and employee screening policies are enforced by asking appropriate health screening questions.
Cooperates and interacts with interdisciplinary team members to elevate clinical questions and concerns of patients, visitors, vendors, and employees.
Assists with escorting patients to their appointment/procedure if necessary.
Have the ability to efficiently and effectively respond to information requests and the ability to multi-task.
Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to the Emergency Department, etc.)
Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.
As a member of the health care team, be visible, and engaging and act as a liaison for patients/families as needed and elevate any issues or concerns to the patient relations department.
Perform other duties as assigned.

To qualify you must have a REQUIREMENTS:
Bachelor Degree and 2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations. Attention to detail, organization, and ability to navigate potentially stressful situations. Must be self-motivated and able to operate independently.

Qualified candidates must be able to effectively communicate with all levels of the organization.

At NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about…