Hospitality Assistant

A Global Asset Management firm is seeking a Hospitality Associate to create an outstanding day-to-day workplace experience for our New York City employees. You’ll own our pantries, common areas, and conference rooms, keeping them clean, stocked, and guest-ready throughout the business day.

We’re looking for someone with a can-do attitude and a genuine service mindset, who believes no task is too small. Whether you’re early in your hospitality career or a seasoned pro, you’ll find a role where your work is visible and valued.

• Pantry & Amenity Management:
• Maintain kitchen and coffee bar areas, restock snacks and beverages, and track daily inventory
• Have pantries, kitchens, and common areas clean, stocked, and ready before employees arrive
• Monitor food and beverage usage and stay ahead of expiration dates on perishables
• Identify, track, and resolve issues that affect the employee experience, and keep your manager informed of issues and resolutions
• Set up and break down daily breakfast service, including receiving the caterer’s delivery, checking it against the order, and brewing and monitoring coffee throughout the day
• Restock pantries across multiple floors on a set schedule, run and empty pantry dishwashers, and complete a final walkthrough before the end of the day
• Coordinate group lunch orders: confirm participants, stay in close contact with vendors and delivery drivers, bring deliveries up to the office, and promptly notify employees of arrivals or any delays
• Log new deliveries and stock in the inventory system, note what needs to be ordered, and complete an in-depth weekly inventory check of stock pantries and refrigerators
• Meeting Support:
• Prepare conference rooms before executive meetings as-needed, arrange equipment/supplies, coordinate catering deliveries, and restore rooms promptly after use.
• Set up for large events and town halls, including moving furniture and bringing in additional chairs as needed.
• Employee & Visitor
  
  Experience:
  
  
• Greet employees as they arrive each day, ask for feedback, and keep common areas tidy.
• Assist in welcoming candidates and VIP visitors, manage check-in procedures, issue visitor badges, and provide office orientation.
• Facility & Vendor Coordination:
• Report maintenance and housekeeping issues to your manager.
• Help coordinate with service vendors and escort as needed.
• Complete a brief facilities check when opening the office each morning, and immediately upscale any issues with power, plumbing, or access control to facilities and security.
• Respond to facility requests such as desk and door issues.
• Keep copy rooms tidy and stocked with paper, and empty shred bins into secured shred containers for scheduled shredding service.
• Administrative & Back-Up Support:
• Assist with incoming phone inquiries, mail/package sorting.
• Provide cross-functional support for reception or office services teams.
• Open and run the mailroom daily: receive and scan incoming mail and packages, sort and deliver them, unbox and organize office supplies, recycle packaging, and secure the mailroom at day’s end.
• Handle outgoing mail and shipping, including applying postage, certified mail, and creating shipping labels and carrier pickups.
• Qualifications:
• Customer service experience in hospitality (hotel, restaurant, corporate dining), or experience working in a corporate shared services role.
• Exceptional interpersonal skills making great connections with employees.
• Strong communication and problem-solving skills, and the ability to pivot quickly between tasks
• Experience using systems like Seamless, Grub Hub and other delivery services.
• Ability to stand and walk for extended periods and lift or move light office equipment up to 25-30 lbs
• What Success Looks Like:
• Contributing to the workplace…