Director, Office Services & Facilities

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

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Serves as Corporate Real Estate's on-site presence and office manager for the NYC office, including the executive C‑suite and conference space, approximately 300 employees. Owns everything facility related at the site: building services, furniture, seating, reconfigurations, events, and the vendor network. Supervises executive reception and mailroom operations, supports executive conference center activities, food and beverage services, and triages Corporate Real Estate requests at other sites.

A highly visible front‑of‑house role combining facilities depth with executive presence. Demonstrate strong communication skills and the ability to engage effectively with senior leaders, offering sound advice, practical solutions, and well‑reasoned recommendations to support decision‑making.

• Serve as Resident Manager for the NYC office, owning space condition, service delivery, occupant needs, and rolling reconfigurations. Conduct documented walkthroughs, hold the office to the highest corporate standard, and track work orders through completion.
• Supervise Executive Reception desk activities ensuring smooth workflow and securing back‑up coverage support as needed.
• Supervise mailroom operations staff to ensure timely handling of all incoming and outgoing mail. Responsible for maintenance of postage and mail equipment.
• Own recurring facility services: painting, carpet cleaning, kitchen and pantry cleaning, window coverings and cleaning, moving, and appliance repair. Manage the janitorial relationship, inspecting work against daily, weekly, and monthly scopes.
• Own the landlord relationship, working with building engineers on air conditioning, electrical, plumbing, and building work. Serve as first response for hot and cold calls, logging them in the building management system through resolution. Manage overtime HVAC, freight requests, and contractor access.
• Own permanent seating arrangements and serve as point of contact for seating requests, applying company standards for office eligibility, hybrid work, and how census drives seating.
• Own all furniture: inventory, storage, redeployment, specification, and disposal. Design room layouts from existing inventory and produce diagrams or renderings. Source rentals and manage office moves end to end.
• Own the vendor network and contracts: service levels, agreements, purchase orders, invoicing, and renewal dates and payments so no agreement lapses. Run periodic competitive RFPs with Procurement and CBRE.
• Partner closely with the Event Management and Conference Services teams. Keep executive and conference spaces meeting‑ready and support executive conference center activities with the on‑site administrative team. Own event logistics: space plan, layout,…