Admissions Coordinator; Operations

"At Baruch College we believe that student success is everyone’s responsibility"

The Zicklin School of Business Graduate Admissions Office supports the recruitment, admission, and enrollment of prospective students across MBA, MS, Advanced Certificate, and Online graduate business programs. The office serves as the primary point of contact for prospective and admitted students while managing a high-volume admissions operation that includes application processing, admissions communications, recruitment events, enrollment initiatives, and CRM administration.

The Graduate Admissions team is committed to providing exceptional customer service, leveraging technology to improve efficiency, and supporting institutional enrollment goals through data-informed decision making and student-centered practices. The Admissions Coordinator (Operations & Applications) reports directly to the Deputy Director of Graduate Admissions and works closely with admissions operations staff, admissions counselors, enrollment specialists, academic departments, Information Technology, and other campus partners.

The Graduate Admissions Coordinator supports the day-to-day operations of the Graduate Admissions Office and assists with application processing, admissions workflows, student records management, and enrollment-related activities. This role works closely with admissions staff and prospective students to ensure applications are processed accurately and efficiently while maintaining a high level of customer service. The position plays an important role in supporting graduate admissions operations and helping prospective students navigate the admissions process.

It also supports admissions workflows and system processes for special applicant requests, including deferrals, change of degree requests, changes in program format, term changes, and other enrollment updates. This includes helping ensure requests are tracked accurately, routed appropriately, and reflected correctly in applicant records. The role leverages technology and data to support efficient admissions operations, identifies opportunities for process improvement, and assists with quality assurance efforts to ensure compliance with institutional, university, and admissions policies.

• Application Processing :
  Manage a high volume of assigned graduate applications and process each one accurately and efficiently, supporting the application process from receipt through decision and post-decision processing.

• Customer Service: Provide professional and responsive customer service by phone, email, or in person regarding admissions- and enrollment-related inquiries, including but not limited to application requirements and status, missing materials, deadlines, admissions procedures, applicant requests, enrollment steps, and next steps.

• Verification and Compliance: Review and verify application information and supporting documents, including transcripts and test scores, for accuracy and completeness, and help ensure applications are processed consistently and in accordance with established admissions and institutional policies and procedures.

• Applicant Requests: Process applicant requests, including deferrals, degree or program changes, program format changes, term changes, and other enrollment-related updates. Assist with collecting required documentation, routing requests for appropriate review and approval, and tracking requests through resolution.

• Record Management: Maintain accurate applicant records in Slate and other college systems, including recording status changes, approved applicant requests, and data corrections, and assist with document management and record retention activities.

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