Receptionist, Administrative​/Clerical

We are currently seeking aReceptionistto welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies.

• Greeting and Assisting Visitors:Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies.
• Answering Phones and Managing Inquiries:Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information.
• Check-in and Check-out Procedures:Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols.
• Mail and Package Handling:Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery.
• Emergency Response:Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern.
• Coordinating with Staff and Residents:Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.
• Maintaining Reception Area:Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available.
• Crisis Management:Being prepared to handle difficult or upset visitors in a professional and empathetic manner.
• Adherence to Policies and Regulations
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  Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.
• Training and Orientation:Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols.

• Experience with hospitality, seniors, health care and service deliverypreferred.
• Customer Service/Hospitality background preferred.
• Strong communication skills required.
• Ability to work well with others in a fast-paced dynamic environment.

• Professional Growth & Stability
• Weekly Pay
• Paid Time Off (PTO)
• Health insurance (Health, Vision, Dental)
• 401(k)
• Employee “perks” including discount programs.
• Innovative Training Programs & much more!