Intake Coordinator - Bilingual - English​/Spanish - Bayside; Queens

POSITION SUMMARY:

The intake coordinator facilitates the intake referral process as well as coordinates care with the team and referral source. This position maintains positive relationships with clients to respond to their requests and concerns.

RESPONSIBLITIES:

Responsible for managing all aspects of the intake process.

• Processes all referrals and intake data
• Managing insurance verification and authorization process
• Receives case referrals and reviews client information to determine home care needs.
• Completing all admissions paperwork and entering it digitally.
• Verifying medical insurance coverage and benefits for each patient.
• Scheduling appointments for consultations, tests, and procedures.
• Answering phone and email inquiries.
• Addressing any patient complaints or concerns.
• Performing clerical work, such as filing, copying, and faxing.
• Preparing and maintaining patient charts.
• Complying with the regulations and policies of the facility.
• Performs other duties as required.

REQUIRED SKILLS/ABILITIES:

• Ability to multitask
• Must be bilingual in English/Spanish
• Ability to rotates on call with other administrative staff, both weekly and weekends.
• Proficient in Excel and Word
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skill

PHYSICAL REQUIRMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to carry, lift, push or pull at least 20lbs

EDUCATION & EXPERIENCE:

• At least one year Home Care experience preferred
• High school diploma or GED
• Some college or bachelor's degree preferred
• A minimum of two years' experience in patient intake or medical office administration preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.