Automotive Dealership Service Dispatcher

Responsibilities

Coordinate workflow between our customers, service advisors and technicians:

• Workload Distribution: Assign repair orders to technicians based on their specific skill level (e.g., Master vs. Entry-level), current availability, and the priority of the repair.
• Workflow Management: Monitor the real-time progress of all active repair orders to ensure "promise times" (completion deadlines) are met.
• Inter-Departmental Liaison: Coordinate with the Parts Department to ensure necessary components are available and with Service Advisors to update them on job statuses or changes in cost estimates.
• Quality Control & Compliance: Review completed repair orders for accuracy and ensure technicians follow warranty procedures and time-tracking protocols (e.g., flag time).
• Administrative Duties: Maintain accurate records of repair logs, manage shop scheduling software, and open/close repair orders as needed.

• Technical Knowledge: A strong understanding of automotive terminology and repair processes is essential; some shops prefer candidates with experience as a former technician.
• Software Proficiency:
  
  Experience with
  Dealer Management Systems (DMS) such as Reynolds & Reynolds or CDK is highly preferred.
• Communication: Must be able to relay clear, concise instructions to technicians while maintaining professional contact with advisors and management.
• Multitasking: The ability to handle high-pressure situations and adjust schedules on the fly for emergency walk-ins or unexpected delays.

• $55,000 to 75,000 per year based on experience
• Health & Life Insurance
• 8 Paid Holidays
• Vacation & Paid Sick Leave
• 401K retirement plan