Automotive Service Advisor

Automotive Service Advisor - $120K+ Earning Potential - 4-Day Workweek

Location: East Hampton, NY
Schedule: Tuesday-Friday, 7:00 AM-6:00 PM
Pay Rate: $1,350/week base pay
Pay Type: Base pay plus weekly performance bonus tied to sales and gross profit
Pay

Schedule:

Weekly
Earning Potential: $120,000+ annually

We are seeking an experienced Automotive Service Advisor in East Hampton, NY, for a family-owned automotive repair facility serving the community for more than 30 years. This is a customer-facing opportunity with a 4-day workweek, $1,350 weekly base pay, performance-based bonuses, and $120,000+ annual earning potential. The shop serves a distinctive mix of European, high-end, classic, rare, exotic, and motorsports vehicles and places a strong emphasis on hospitality, communication, attention to detail, and exceptional customer care.

• Serve as a primary point of contact for customers throughout the automotive service and repair process.
• Communicate clearly with customers about vehicle concerns, recommended services, and repair needs.
• Coordinate with technicians and the service team to support an efficient workflow and positive customer experience.
• Present service and repair recommendations while supporting sales and gross profit performance.
• Maintain clear customer communication and follow through throughout the service process.
• Use Tekmetric to support shop workflow, customer service, and Digital Vehicle Inspections.
• Anticipate customer needs, take ownership of follow-through, and deliver a high level of hospitality and attention to detail.
• Provide exceptional service to customers with high-end, European, classic, rare, exotic, and motorsports vehicles.

• Automotive Service Advisor experience.
• Exceptional customer service and communication skills.
• Strong interpersonal skills and the ability to communicate effectively with high-end clientele.
• Demonstrated sound judgment and professional communication in a customer-facing environment.
• Strong attention to detail and follow-through.
• Customer-service-oriented mindset with a commitment to taking ownership of the complete customer experience.
• Ability to work Tuesday-Friday from 7:00 AM-6:00 PM.

• Base pay of $1,350 per week.
• Weekly performance bonus based on the prior week's performance and tied to sales and gross profit.
• Annual earning potential of $120,000+ based on the stated compensation plan; actual earnings may vary and are not guaranteed.
• Weekly pay schedule.
• 4-day workweek.
• Medical insurance through UHC/Oxford Premium Gold Plan, with approximately 60% of the employee-only premium covered by the employer and a 90-day waiting period.
• Dental and vision insurance.
• Employer-paid life insurance.
• SIMPLE IRA with a 3% company match after applicable eligibility and vesting requirements.
• PTO beginning after one year, with approximately 1-3 weeks of paid vacation based on tenure and company policy.
• Paid personal/sick time accruing at approximately one-half day per month of continuous eligible full-time employment, up to approximately six days.
• Paid holidays and a paid birthday/floating holiday.
• Paid training and certifications.
• ASE reimbursement.
• Clothing stipend for office employees.
• Paid overtime when applicable.
• Employee vehicle benefits, including free oil changes, free wiper blades, and access to discounts for personal vehicle services.

• Family-owned and operated environment with more than 30 years serving the East Hampton community.
• Work with customers who own a diverse mix of European, high-end, classic, rare, exotic, and motorsports vehicles.
• 4-day Tuesday-Friday workweek.
• Climate-controlled, 5-bay facility with modern equipment and diagnostic technology.
• Established operation averaging approximately 25-50 vehicles per week and an approximately $2,750 average repair order.
• Tekmetric shop management system and Digital Vehicle Inspections.
• Strong emphasis on quality, hospitality, communication, attention to detail, follow-through, and ownership of the customer experience.
• Paid training and continued professional development opportunities.
• Annual team activities, including a Christmas dinner and other team events.
• Commuter-train support is available, including shuttle transportation from the train to the shop.

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the…