Automotive Dispatcher​/Shop Manager

Job Description

The Automotive Dispatcher/Shop Manager is needed for a high-volume store.

The primary goal of the Automotive Dispatcher/Shop Manager is to properly dispatch work based on the Technician's skill levels while maintaining profitability and customer retention. This role requires a high level of time management, teamwork, and a solid knowledge of what is required to certify and recondition used cars.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes supervisory/management responsibilities. Automotive Service Excellence (ASE) Certification is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
• Ensures all service level targets are met or exceeded
• Ensures that the required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Coordinates questions and issues with the appropriate department personnel
• Performs other duties as assigned

• A high school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• Two years of dealer-level or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• A broad scope of automotive mechanical/electrical knowledge
• Experience of supervising and managing staff
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills for interacting professionally with customers, vendors, and staff
• Basic computer and internet skills
• Reynolds Experience preferred
• Unrestricted driver's license and clean driving record

5‑day work week – 7:30 am to 5:00 pm (four weekdays and one Saturday). Candidate must work 4 weekdays and Saturday.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program

All applicants must successfully pass a drug and background check and have a clean and valid NY State License.