Parts Counterperson

Ocean Mazda Doral
Location: Doral, FL
Department: Parts
Employment Type: Full-Time

Ocean Mazda Doral is seeking an experienced, organized, and customer-focused Automotive Parts Counter Person to join our Parts Department.

The Parts Counter Person plays an important role in supporting the daily operation of our Service Department by ensuring technicians and Service Advisors receive the correct parts quickly and accurately. This position may also assist retail and wholesale customers with parts inquiries, orders, and purchases.

We are looking for someone who understands dealership parts operations, works well in a fast-paced environment, and takes ownership of accuracy, organization, and follow-through.

• Assist Service Technicians and Service Advisors with identifying and obtaining required parts.

• Accurately identify parts using electronic parts catalogs and dealership systems.

• Pull, stage, and distribute parts for repair orders.

• Provide accurate parts pricing and availability information.

• Process parts requests accurately and efficiently.

• Order parts that are not currently in stock.

• Monitor and follow up on outstanding and backordered parts.

• Process and track special-order parts.

• Notify the appropriate department or customer when special-order parts arrive.

• Assist retail and wholesale customers with parts inquiries and purchases.

• Prepare accurate parts quotes, invoices, and related documentation.

• Receive incoming parts shipments and verify quantities and part numbers.

• Properly stock and organize incoming inventory.

• Process parts returns and credits according to established procedures.

• Assist with warranty parts retention and returns as required.

• Maintain accurate records of parts transactions.

• Assist with cycle counts and physical inventory.

• Identify and report inventory discrepancies to Parts Management.

• Maintain an organized and efficient Parts Department.

• Coordinate with Service Advisors and technicians regarding parts availability and delays.

• Maintain knowledge of Mazda OEM parts, accessories, and applicable manufacturer programs.

• Follow established procedures for inventory control and parts security.

• Maintain professional communication with customers, technicians, advisors, vendors, and management.

• Follow company policies, manufacturer requirements, and dealership safety procedures.

• Perform other duties as assigned by the Parts Manager.

The Parts Department directly impacts technician productivity and the amount of time a customer's vehicle remains in the shop.

The Parts Counter Person is expected to:

• Respond promptly to technician parts requests.

• Accurately identify the correct part the first time.

• Communicate immediately when a part is unavailable or backordered.

• Follow up on outstanding orders rather than waiting for someone to ask.

• Keep technicians and Service Advisors informed of significant parts delays.

• Stage parts efficiently when appropriate.

• Help minimize unnecessary delays in the repair process.

Strong communication and follow-through between Parts and Service are essential to this position.

Maintaining accurate inventory is an important responsibility of every member of the Parts Department.

The Parts Counter Person is expected to:

• Verify part numbers and quantities before completing transactions.

• Properly charge parts to the correct repair order or account.

• Avoid removing parts from inventory without proper documentation.

• Return unused parts to the correct inventory location.

• Maintain organized shelves and storage areas.

• Report inventory discrepancies promptly.

• Follow established procedures for special orders, returns, cores, and warranty parts.

• Help protect dealership inventory from loss or damage.

The ideal candidate is:

• Organized and detail-oriented.

• Experienced in automotive parts operations.

• Fast and accurate when processing requests.

• Strong with follow-up.

• Comfortable managing multiple requests simultaneously.

• Customer-service focused.

• Able to communicate effectively with technicians and Service Advisors.

• Dependable and punctual.

• Able to work independently while contributing to the Parts team.

• Accountable for completing assigned tasks.

• Comfortable working in a busy dealership environment.

• Previous automotive parts experience required.

• Franchise dealership parts experience strongly preferred.

• Mazda parts experience is a plus.

• CDK experience strongly preferred.

• Experience using electronic automotive…