Automotive Service Advisor

Location: Town of Plattsburgh

Job Summary:

We are currently seeking a highly motivated and experienced Service Advisor to join our team at DELLA Auto Group. As a Service Advisor, you will play a vital role in providing exceptional customer service to our clients and serving as a liaison between customers and our service department. This is a full-time position with a competitive salary in the Auto industry.

Compensation & Benefits:

- Competitive salary in the Auto industry
- Performance-based bonuses and incentives
- Comprehensive benefits package including health, dental, and vision insurance- 401(k) retirement plan with company match
- Paid time off and sick leave
- Employee discounts on vehicle purchases, parts, and service

Responsibilities:

- Greet and assist customers in a courteous and professional manner
- Schedule appointments for vehicle service and repairs
- Communicate with technicians and update customers on the status of their vehicles
- Review and explain service recommendations and cost estimates to customers
- Provide accurate quotes and obtain customer authorization for repairs or services
- Monitor and manage repair orders to ensure timely completion and customer satisfaction
- Maintain a high level of customer service and handle any customer concerns or complaints
- Keep track of service department inventory and order necessary parts
- Maintain a clean and organized work area
- Adhere to all safety protocols and company policies
- Continuously improve knowledge of automotive products, services, and industry trends

Requirements:

- High school diploma or equivalent, post-secondary education in Automotive Technology is preferred
- Minimum of 2 years of experience as a Service Advisor in the Auto industry
- Strong customer service and sales skills
- Excellent communication and interpersonal skills
- Proficient computer skills and knowledge of automotive systems and technology
- Ability to multitask and work in a fast-paced environment
- Valid driver's license with a clean driving recordDELLA Auto Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.