Service Advisor

Represent an iconic brand at one of the most prestigious dealerships in the world.

At
Manhattan Motorcars Porsche
, we deliver more than service—we deliver an experience worthy of the Porsche crest. As a
Porsche Service Advisor
, you will be the trusted expert and personal liaison for our clients, ensuring every interaction reflects the
precision, performance, and exclusivity
our brand represents. If you're passionate about luxury automobiles and driven to provide world-class service, this is your opportunity to thrive in an elite environment in the heart of New York City.

• Greet and welcome Porsche clients
  with professionalism, attention to detail, and personalized care as soon as they arrive at the service drive.
• Take full ownership of the
  client journey
  , from initial consultation to vehicle return—ensuring an elevated, seamless experience throughout.
• Communicate effectively
  and proactively—keeping customers informed about diagnostics, repair timelines, and status updates.
• Collaborate with
  Porsche-certified technicians
  to ensure accurate diagnosis and relay technical findings to clients in a clear, approachable manner.
• Manage repair orders with
  speed and precision
  —from sourcing genuine Porsche parts to setting and meeting repair deadlines.
• Efficiently assign work to technicians and support optimal shop productivity.
• Provide
  white-glove customer service
  and handle escalations with diplomacy and care, always protecting the integrity of the Manhattan Motorcars name.
• Ensure all vehicle concerns are resolved to the highest standard
  before
  client pick-up.

• Proven experience as a
  Service Advisor
  , ideally with a
  luxury or performance automotive brand
  —Porsche experience highly preferred.
• A passion for the
  Porsche brand
  and a deep understanding of the expectations of
  Manhattan’s elite clientele
  .
• Excellent interpersonal and communication skills—you build relationships, earn trust, and turn first‑time visitors into lifelong customers.
• Highly professional appearance and demeanor; you represent
  Manhattan Motorcars
  and
  Porsche
  .
• Ability to multitask, prioritize, and stay composed in a fast‑paced, high‑expectation environment.
• Familiarity with vehicle systems, digital interfaces, and an ability to explain advanced Porsche features to clients.
• Experience with
  CDK DMS
  is a strong plus.
• A
  team‑player attitude
  and a results‑driven work ethic—someone who thrives when excellence is the standard.

$90,000 – $150,000 annually
Base hourly + commission. Compensation is performance-based—your results drive your rewards.

At
Manhattan Motorcars
, we are more than just a dealership—we are a destination for those who demand the best. You’ll be joining a close‑knit team of automotive professionals united by a shared passion for
excellence, luxury, and the Porsche experience
. As part of our Porsche division, you’ll have the tools, training, and support to deliver service that exceeds even the highest expectations.