Specialized Travel Consultant; Amex GBT Ovation- Onsite

Specialized Travel Consultant (Amex GBT Ovation
- Onsite)

Join to apply for the Specialized Travel Consultant (Amex GBT Ovation
- Onsite) role at American Express Global Business Travel.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

With Amex GBT Ovation, our Specialized Travel Consultants work in a high‑touch service environment to book travel and accommodation for some of our top clients. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you.

• Advise and arrange travel for VIP corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Communicate effectively with customers over the telephone, messaging (chat), e‑mail, and/or back‑office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and sell additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account‑specific goals, which may include customer satisfaction, call adherence, and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

• Previous experience in travel (preferably corporate business travel) and comprehensive understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in providing white‑glove VIP service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Strong attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolve customer issues quickly and independently
• Teamwork and openness to feedback

Please be flexible and prepared to work a pre‑determined shift during business hours onsite.

New York, United States

The US national base salary range for this position is from $46,200.00 to $85,800.00. The salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for a discretionary annual bonus that rewards participants based on individual and/or company performance.

• Flexible benefits tailored to each country, including health, welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and internal job openings.
• Inclusion: connect with global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box.” Please apply anyway. You may be exactly the person we’re looking for!