Enrollment​/Billing Senior Representative

REPOST OF , BACKFILL

UPDATED JOB DESCRIPTION – PLEASE REVIEW BELOW, FOCUS ON COLLECTIONS

• Handle inbound and outbound calls on collection accounts.
• Process payments, disputes, send statements and invoices; B2B collections experience is required.
• Day‑day: email, tend assigned portfolio, call customers.
• Training schedule 8:30‑5:30; upon completion 10 am‑7 pm Eastern.
• Fully remote, but must support Eastern hours.
• Interview process: 2 interviewees, 30‑45 minute video (camera ready) followed by decision.
• Knowledge of SAP is crucial; quick study, strong communication, strong Excel skills.

We are seeking a detail‑oriented and customer‑focused Collections Specialist to join our Accounts Receivable team in a fast‑paced specialty distribution environment. This role manages a portfolio of business‑to‑business (B2B) accounts, resolves billing issues, and drives timely payments while maintaining strong client relationships. The ideal candidate has experience in B2B collections, particularly in healthcare, pharmaceutical, or specialty distribution industries.

• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables.
• Proactively contact business clients via phone, email, and customer portals to resolve past‑due balances.
• Research and resolve payment discrepancies, short‑pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, etc.).
• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends.
• Maintain accurate collection notes, status updates, and documentation in the ERP system.
• Escalate high‑risk accounts or unresolved issues to leadership in a timely manner.
• Contribute to continuous process improvement initiatives for the collections workflow.
• Schedule and lead customer‑facing Web Ex meetings to review aging, payment trends, and open issues.
• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements.

• 2+ years of experience in B2B collections or accounts receivable; industry experience in specialty distribution, healthcare, or pharmaceuticals strongly preferred.
• Proficient in Microsoft Excel, including preparing and formatting customer‑facing statements (VLOOKUPs, pivot tables).
• Comfortable leading virtual meetings with customer and internal teams.
• Working knowledge of SAP.
• Excellent communication and negotiation skills, with professional and customer‑focused demeanor.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• High attention to detail and problem‑solving skills.

Employee must be available to work between 10:00 AM EST and 7:00 PM EST.

2+ years of relevant experience.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.