Senior Account Manager; Publisher

Senior Account Manager (Publisher) – Permutive

Join Permutive as a Senior Account Manager (Publisher) and play a pivotal role in building pricing power and driving consistent revenue growth across our publisher portfolio. You will work with high‑profile publishers to provide data collaboration solutions that respect user privacy while delivering measurable business impact.

Permutive is the data collaboration platform that powers the advertising ecosystem. We build an advertising ecosystem that respects consumer privacy choices, unlocking scale and performance for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we partner with News Corp, Warner Bros Discovery, Hearst, Conde Nast, Buzz Feed, and The Guardian, enabling them to drive >$1B

in ad spend with privacy‑safe data.

As a Senior Account Manager (Publisher), you will focus on maximizing account value through strategic renewals, cross‑selling, and expansion—ensuring best‑in‑class Net Dollar Retention (NDR) and Gross Revenue Retention (GRR). This highly strategic, commercially minded role requires analytical rigor and relationship excellence, collaborating with Customer Success, Sales, and Revenue Operations to define renewal processes, establish pricing frameworks, and embed value‑driven narratives.

Act as a trusted commercial advisor, proactively identify and close opportunities for platform expansion, negotiate renewals, and drive sustained growth by ensuring clients adopt our technology’s full value. Communicate commercial value at every level—from daily contacts to CXO decision‑makers—while consistently delivering predictable revenue and ongoing account health.

KPI:
Gross Revenue Retention (GRR)

• Lead and support renewals across strategic, enterprise, and key publisher accounts, ensuring all renewals include a standard rate increase.
• Partner with Customer Success Managers (CSMs) to build comprehensive renewal strategies emphasizing realized value, ROI, and future growth.
• Improve renewal forecasting processes to better assess risks and identify growth opportunities through 2025/2026.
• Drive proactive engagement throughout the customer lifecycle to ensure retention and long‑term success.

KPI:
Net Dollar Retention (NDR)

• Develop a strategic and comprehensive business plan for each account, mapping the benefits of Permutive’s solutions to core customer requirements.
• Implement cross‑sell strategies for products such as Routing, Prospecting, and IBM Watson integrations.
• Lead and support expansion opportunities across key publisher accounts, growing multi‑product adoption and account penetration.

KPI:
Enablement and process development to positively impact GRR and NDR

• Establish a consistent, scalable process for achieving average rate increases of 5–10% while securing every renewal.
• Build and articulate strong value narratives to reinforce Permutive’s pricing power during renewal and expansion negotiations.
• Create enablement materials and processes that standardize renewal playbooks, pricing collateral, and customer touchpoints.
• Collaborate with Marketing to develop a plan for the accounts, including events, seminars, and roadmap sessions.
• Collaborate cross‑functionally with Product, Finance, and Revenue Operations to refine pricing governance and align on commercial best practices.

• Significant experience (8+ years) in account management, customer success, or revenue strategy within AdTech, SaaS, or digital media.
• A strong record of driving renewals, expansions, and rate increases across enterprise or strategic publisher accounts, consistently exceeding revenue targets.
• Strong commercial acumen, with outstanding analytical skills and proven experience in pricing strategy, forecasting, and retention modelling.
• Proven ability to lead by example across key accounts, creating compelling narratives and aligning cross‑functional teams to achieve measurable results.
• Exceptional communication and negotiation skills, comfortable articulating commercial value to influence senior stakeholders.
• A…