Commercial Product Manager III

Overview

Hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

As a Commercial Product Manager II for Payment Facilitation, you will be part of a fast‑paced team that is tasked with identifying, scoping, and launching new & cutting‑edge solutions that enable B2B software companies to provide embedded payment services to their customers. You will work closely with internal teams (across Product, Risk, Marketing, Sales, etc.) and external partners to launch & grow the Payment Facilitation business.

You will drive data & market analysis, define & execute marketing campaigns, build & prioritize our product roadmap, and execute phased go‑to‑market strategies.

This role has significant autonomy on recommending work for the product & partnership teams, prioritizing backlog, and developing our Payment Facilitation roadmap. Your decisions will impact actual product roll‑out and require strong analytical and strategic thinking. You will also collaborate on research, user stories, feature implementation decisions, and time frames, following appropriate processes for approvals.

First Citizens Bank offers a diversified financial institution environment with a 125‑year tradition of service and a personalized approach. The institution has over 550 branches in 23 states and is a top 20 U.S. financial institution with more than $200 billion in assets.

• Lead, manage, and contribute to multi‑functional work streams around core payment facilitation product and the embedded payments business.
• Help guide the product strategy, contributing to go‑to‑market approaches, product vision, and roadmap development/management.
• Develop program processes, controls, and documentation to align with business objectives, collaborating across teams.
• Coordinate and deliver functional and technical work streams with multi‑functional stakeholders.
• Compile and analyze data within client portfolios and market research. Translate results into actionable insights for product development and present findings in written and verbal communications.

Bachelor's Degree and 2 years of experience in product, analytics/data, and/or consulting OR High School Diploma or GED and 6 years of experience in product, analytics/data, and/or consulting.

• Proven track record owning product strategy and influencing roadmap decisions in multi‑stakeholder environments.
• Deep domain knowledge of embedded finance, B2B Payments, and Pay Fac models, including regulatory and operational frameworks.
• Experience working with cross‑functional executive stakeholders, engineering, design, risk, compliance, and external partners to drive high‑impact outcomes.
• Strong experience in an agile development environment, roadmap planning, and go‑to‑market execution.
• Demonstrated ownership of the full product lifecycle including discovery, launch, and iteration.
• Excellent communication skills, including the ability to present to senior leadership and influence across teams without direct authority.
• Familiarity with financial KPIs, margin models, and operational scalability considerations in product design.
• Excellent problem‑solving and strategic ability; must structure white‑space problems, think creatively, generate hypotheses, and provide actionable recommendations to senior leaders.
• Demonstrated leadership within an individual contributor role including mentoring peers, influencing through collaboration, and contributing to product culture and best practices.
• Strong analytical thinking; must independently drive quantitative and qualitative research.

The base pay for this position is generally between $98,000.00 and $. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at

Not applicable

Full‑time

Product Management and Marketing

Banking and Financial Services

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