Director, Strategy & Operations - Banking
Listed on 2026-01-12
-
Business
Business Management, Business Analyst -
Management
Business Management, Business Analyst
Director, Strategy & Operations - Banking
New York
In office
Full-time
What is Bilt?Bilt is the loyalty program for renters, transforming rent payments into valuable rewards while connecting members with exclusive Neighborhood Benefits™.
With every on-time rent payment, members earn Bilt Points – the industry's most valuable and flexible points currency which they can transfer 1:1 to their favorite airline miles and hotel points, use them for future rent payments, redeem for everyday purchases, or save them for a down payment on a home. Plus, they can build their credit history by automatically reporting their rent payments to all three major credit bureaus for free, and unlock exclusive rewards on the 1st of every month with Rent Day®.
As part of being a Bilt Member, they also get even more value at over 40,000 merchants nationwide with exclusive Neighborhood Benefits™ at local restaurants, fitness studios, pharmacies, on Lyft rides, and more.
In partnership with the top multifamily owners and operators across the country, Bilt has become the largest network of homes that reward their residents on rent, managing payments for over 4.5MM units across the nation.
Residents who live in the network make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.
What's the role?As the Director of Strategy and Operations for the Banking team, you will be responsible for working on a mix of scaling and in-development products across both our Consumer Banking and Business Banking Businesses. Working across product lines, you will drive strategy, product roadmap, and day-to-day operational management to help drive success for the business and P&L growth.
Your key objective in this role is to increase adoption of our banking products and drive sustainable engagement – both by rapidly scaling proven products and building new products from 0 to 1. You'll develop features, partnerships, and go-to-market strategies that increase engagement across our full suite of banking solutions.
In this role, you will...- Drive P&L Growth: Partner with leadership to drive financial performance across consumer and business banking businesses, using rapid revenue growth initiatives and strategic path to profitability as key levers for P&L expansion
- Drive Business Development: Identify, negotiate, and manage strategic partnerships that expand our banking product offerings and distribution channels
- Partner Management: Build and maintain relationships with key partners, vendors, and internal stakeholders to deliver integrated banking solutions
- Customer Insights: Deeply understand the needs, behaviors, and profiles of both consumer and business banking customers to inform product strategy
- Product Strategy &
Roadmap:
Use customer insights and market opportunities to develop and execute product roadmaps that drive growth across both consumer and business segments – from finding product‑market fit for new initiatives to scaling proven winners - Cross-functional Leadership: Work closely with marketing, product, engineering, data and customer success teams to bring new initiatives to market
- Strategic Initiatives: Act as a catalyst for new growth opportunities, coordinating development and launch of key initiatives across the organization
You are a strategic business leader with proven experience in business development and P&L management. You excel at identifying opportunities, negotiating partnerships, and driving execution. You approach problems with first principles thinking to find innovative solutions. Although you are comfortable with big-picture strategy, jumping into the details and getting your hands dirty in execution comes naturally to you. Your attention to detail is evident in how you communicate – you are precise and inspire confidence, which allows you to interact effectively across functions and seniority.
You enjoy partnering across the aisle to drive the best solution possible for your customers.
- 5-8+ years of experience in business development, partner management, or strategy…
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