Senior Associate, Change Management

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Location Designation:
Hybrid - 3 days per week

The Foundational Business Change Management team provides strategic support to drive business transformation programs. The Senior Associate, Change Management plays a critical role in designing and executing the people-side strategy for these initiatives. This role bridges strategic insight and hands‑on implementation to enable successful adoption of key transformation efforts that advance New York Life’s enterprise goals and enhance the experience of our field agents.

This role works in New York Life’s Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.

• Develop and execute structured change strategies encompassing stakeholder engagement, communications, training, and adoption planning.
• Provide change management support in implementing complex operational and technology initiatives to successfully achieve high adoption and OKRs.
• Conduct change impact and readiness assessments to shape actionable plans.
• Design and deliver effective communication and learning experiences in partnership with Agency Communications and Training teams.
• Help identify emerging issues that may challenge the successful execution of the initiative. Support the development of comprehensive change readiness plans to minimize risk and enable go / no decision making.
• Regularly update the FB Change Management Roadmap with initiative leads to keep it aligned with enterprise priorities, field capacity, and strategic goals.
• Design and execute feedback loops, including workshops, feedback sessions, and engagement forums to promote adoption and address resistance.
• Drive cross‑functional initiatives and manage project timelines and deliverables with minimal supervision.
• Use data and feedback to measure adoption and optimize change activities.
• Identify and implement process improvements to strengthen change of delivery.
• Collaborate with leaders and mentor junior associates to build organizational change capability.

• 3–6 years of experience leading or supporting organizational change, transformation, or large‑scale project delivery, experience within financial services or similarly complex corporate environments preferred.
• Bachelor’s degree in Organizational Development, Communications, Human Resources, Business Administration, or a closely related field is required.
• Prosci Change Management Certification or similar preferred.
• Proficiency in change methodologies such as ADKAR or Kotter; familiarity with Microsoft Office, project management software (e.g., MS Project, Smartsheet), and collaboration tools (e.g., SharePoint, Teams).

Salary Range: $97,500–$139,500

Overtime eligible:
Exempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

At New York Life, our 180‑year legacy of purpose and integrity fuels our future. As we evolve into a more technology‑, data‑, and AI‑enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem‑solving, and purpose‑driven innovation. Here, you’ll find the rare balance of long‑standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

We provide a full package of benefits for employees – and have unique offerings for a modern…