Senior Account Manager

Senior Account Manager

YOOBIC is an AI‑powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies—including Mattress Firm, Michaels, Game Stop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans—trust YOOBIC to improve operational consistency, agility, and customer experience.

We're looking for strong Account Managers to join our dynamic team in New York.

• Manage the growth of a portfolio client portfolio including upselling and cross‑selling YOOBIC products
• Act as primary account owner and develop a comprehensive understanding of each client’s business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
• Drive account growth, ensure renewal and deliver satisfaction to customers
• Draft, negotiate and close business proposals
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Own and lead business reviews with your clients
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Manage pipeline and prepare reports on account status, assess account health

• 2‑4 years of experience in a similar client‑facing Account Manager / Customer Success / Client Relationship quota‑carrying role
• Sales experience of achieving quarterly sales targets
• A focus on driving value to the client and experience of working on ROI methodology
• Love being in front of clients and people‑oriented by nature
• Resourceful nature with excellent interpersonal and communication skills
• Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward
• A positive can‑do attitude and ability to motivate others
• Strong multi‑tasker and able to manage a high‑volume of projects concurrently
• Strong academic background, coming from a top‑tier business school
• Fluent in English – knowledge of other European languages is an advantage
• Right to work in the US

• 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
• Hybrid working – 3/4 days per week from the New York office
• Medical cover and EAP (Employee Assistance Program)
• Company‑covered life insurance coverage
• Company‑covered long‑term disability coverage
• ADP discounts for a whole host of items including electronics, childcare, travel, etc.
• Free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role

We are an equal‑opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process, please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.