Senior Product Manager , Account

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

The Farmer’s Dog is looking for a customer-obsessed Senior Product Manager for our Account group. You will lead a cross-functional pod to create a seamless plan management experience for our customers, synthesizing a wide variety of data (quant and qual) to build cross-platform and even omnichannel experiences that guide customers to the right plan for their dog (puppies, seniors and many more segments) as their needs change.

Here at The Farmer’s Dog plan management includes everything from better understanding how customers feed their dogs so that we can recommend the best products and portions for them to helping customers manage orders in a way that fits their preferences/lifestyle. You’ll distill these insights into an actionable product roadmap, then scope, build, and ship high-impact features that meaningfully improve the digital experience and retention by improving the lives of our customers and their four-legged companions.

You will be working alongside a small group of stellar engineers, designers and lifecycle marketers to bring experiences to life in impactful iterations, broken down from a holistic vision spanning our physical and digital experiences that you use as your guiding light.

A day won’t pass without you talking to your customers and team, as that’s the true test of whether we are inventing on our customers’ behalf and delivering useful and joyful experiences.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:
Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:
We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact:
We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and…