Client Manager

THE ROLE

• Define and manage small to mid-size projects, including building timelines, defining budgets, helping to negotiate fees, writing statements of work, and managing client status
• Manage delivery to meet both client expectations and agency profitability
• Work with senior level client directors and finance to create and manage revenue recognition and forecasting for assigned projects
• Track against and regularly communicate hours set for full-time and freelance project resources to help manage project and consultancy profitability
• Serve as a central point of contact for matters related to scope, budget, project milestones, and ensuring the team is delivering work per the client’s inputs and feedback
• Learn when to escalate client/project concerns; always provide solution options when identifying problems
• Support a more senior-level CM on larger-scale engagements
• Be client-focused, respond promptly to all client requests building a reputation of impeccable delivery
• Assist in creating agency POV’s or other work to be presented to the client
• Support new business team efforts
• Develop a working knowledge of brand strategy and how Interbrand’s offerings help drive business growth for our clients
• Maintain a working understanding of your client’s business and industry to deliver outstanding service

WHAT YOU BRING TO THE TABLE:

• 2+ years’ experience in program, project or account management role (marketing, communications, advertising, etc.)
• Strong sense of responsibility, accountability, and partnership
• Diplomatic ability to work with all levels; personable, genuine client and team relationship-builder
• Strategic, big picture thinker with the ability to filter through details to identify priorities and opportunities
• Strong organization skills and able to multitask
• Strong written and verbal communication skills
• Proficient in Microsoft Office:
  Word, PowerPoint, Excel, and project management tools

NOTE:

This is a hybrid role and requires you to be in the office 3 days per week

Compensation

• Base salary range of $75k to $90k
• This range represents the low and high end of the base salary someone in this role may earn as an employee of Interbrand in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience; training; associated responsibilities; other business and organizational needs; and geographic location (to account for comparative cost of living).
  
  The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
• Benefits for this role include:
  Health/Vision/Dental Insurance;
  Family Forming Benefits; 401(k);
  Employee Stock Purchase Program;
  Annual Education Assistance;
  Health and Wellness Discounts;
  Spending and Saving Accounts;
  Vacation, Sick, and Personal Days;
  Paid Parental and Medical Leave;
  Life, AD&D and Disability Insurance; EAP;
  Mobile Phone Reimbursement

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