Branch Business Banker - Queens, NY

Job Title

Branch Business Banker

Hiring Range: $62,000 - $85,000

Sales

Retail Banking

Salaried/Non-exempt

Branch Manager

$62,000 - $85,000

Serving Others is Our Passion: As a growing member of the community for more than 90 years, Flushing Bank is dedicated to supporting and serving the individuals, families, professionals, and businesses in Brooklyn, Queens, Manhattan, and on Long Island.

WE can offer YOU: Medical, Dental, & Vision Insurance, Short Term & Long Term Disability, Group Term Life, 401K Plus Employer Match, Paid Time Off, 11 Paid Holidays, Employee Referral Program, generous Incentive Programs, Volunteer Opportunities, and a Supportive Environment Focused on Learning and Advancement.

The primary role of the Business Specialist is to perform sales and service functions for business customers, including new accounts, loan applications, cash management, merchant services referrals, and all other business related products. The Business Specialist serves as a resource and mentor to the branch team in business customer assistance and product presentation, and will be part of a team of professional individuals with a shared focus on delivering a world class customer service experience.

The Business Specialist will ensure the customer’s financial needs are met by conducting a thorough financial needs assessment and recommending appropriate solutions that fulfill the customer’s immediate and future needs. The Business Specialist will deepen relationships with their clients to acquire, develop, and manage a “Premier” client portfolio in addition to overall business sales.

Business Specialists support their branch of assignment in functions required to maintain banking activities during normal banking hours, particularly when the Branch Manager or other similarly authorized Branch personnel are not present. The Business Specialist has appropriate levels of approval and override authority to effectively complete assigned functions.

• Achieve and surpass scorecard goals including checking unit and balance goals, credit application and booking goals, referral and cross-sell goals, as outlined in the Retail Incentive Program.
• Proactively source, acquire, retain, and deepen business customer relationships by maximizing sales and lending opportunities.
• Recommend appropriate solutions which may include a referral to the branch’s designated Business Development Officer (BDO).
• Partner with the BDO as necessary to facilitate deposit acquisition and preparing or compiling credit applications and supporting documents.
• Utilize a consultative selling approach to understand client business and personal needs and financial goals; identify credit opportunities and offer appropriate solutions; refer to Investment partners when appropriate. Identify clients with higher levels of personal investable assets and offer Premier checking as the “best in class” banking package.
• Ensure a positive customer experience for all sales and service interactions.
• Participate in sales meetings, sharing best practices, and offering feedback to management on enhancing individual performance as well as supporting team performance. Actively participate in sales and service sprint campaigns utilizing all available resources provided by Marketing, Business Development, Retail Administration, etc.
• Maintain a business pipeline and participate in scheduled production reviews with managers and peers.
• Ensure compliance with all regulations, policies and procedures. Perform additional accountabilities as required.
• Perform operational responsibilities as required by the branch manager.

• Provide consistent and optimal customer service to all business customers by recognizing and greeting customers in a friendly and professional manner.
• Communicate clearly and thoroughly on the resolution of issues and identifying cross-sell opportunities of additional products and/or services. Where appropriate, the Business Specialist must respond promptly to business customer needs by unassisted…