Senior Customer Success Manager- Healthcare

Senior Customer Success Manager
- Healthcare

New York, New York, United States

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

The Senior Customer Success Manager for Healthcare Identity will develop lasting relationships for CLEAR1’s Healthcare Business. In this role, you’ll have the opportunity to work alongside top healthcare executives to drive the CLEAR mission of removing friction for our members.

• Build broad and deep relationships within healthcare customers, from front-line staff to senior executives, articulating the CLEAR value proposition, earning trust and executing against program deliverables.
• Continually expand the use of CLEAR throughout the customer footprint expanding existing and implementing new customer experiences. Partner with customer leadership on everything from use case value proposition and design, contracting, implementation, ongoing operational and financial success.
• Work as a liaison between client and cross-functional internal teams, specifically with business development, project management, product and technology, to deliver customer experiences, managing the success of the experience.
• Responsible for ensuring customer operational success, project managing to plan and organize all phases of a project lifecycle to ensure successful delivery and ongoing experiences.
• Actively seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
• Apply knowledge and experience of project management best practices in an effective yet pragmatic way across large, complex projects.
• Perform research, conduct analysis and partner with the Healthcare team to define customer experiences that further the Healthcare business.

• Targets against renewals, contract extensions, and upselling
• Product usage and adoption goals
• Partner satisfaction and feedback

• You love leading/guiding customers and have a track record of creating and maintaining long term relationships
• You have experience researching and analyzing new business models, including financial and operational viability, and have partnered to execute against those plans
• You are a problem solver at core, with experience leading cross-functional teams to deliver external experiences for large complex customer organizations
• You demonstrate high EQ, a consultative mindset and high attention to detail, with excellent communication (oral & written) skills
• Healthcare work experience required - preferably with health systems, insurance companies, high growth start-ups and/or consulting experience
• Ability to travel to customer locations as needed

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens.

Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free One Medical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $,000, depending on levels of skills and…