Product Manager Amenity Services, Vice President

Product Manager Amenity Services, Vice President

Join us in shaping the future of the employee experience by helping reimagine how we deliver hospitality, food, and workplace services across the globe. Make a meaningful impact by defining and delivering high-quality experiences that resonate with employees, clients, and guests.

$/yr – $/yr

This range is provided by JPMorgan Chase. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Develop a product strategy and vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Conduct product discovery and research using data, employee feedback, and market insights to identify and prioritize high‑impact opportunities.
• Benchmark and ideate new concepts, drawing inspiration from hospitality, workplace, and service design industries to inform innovation and continuous improvement.
• Tell the story by building clear, compelling narratives through presentations and visuals that align cross‑functional partners and senior leaders around product priorities and outcomes.
• Shape the product roadmap for one or more amenity service lines, helping define strategy, goals, and outcomes that enhance the employee and guest experience.
• Collaborate with design, technology, and operations to translate needs and insights into clear product requirements, pilots, and launches that improve service quality and consistency.
• Support product delivery and rollout, ensuring new tools, services, and experiences are implemented effectively across diverse regions and operations teams.
• Define and track success metrics to measure product adoption, satisfaction, and operational impact; use analytics and user feedback to guide iteration.

• 5+ years of experience or equivalent expertise in product management, management consulting, or operations.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life‑cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Strong storytelling and presentation skills and the ability to build strategic narratives, structure information visually, and communicate ideas with clarity and influence.
• Familiarity with product life‑cycle management, including discovery, delivery, or adoption.
• Demonstrated experience collaborating with cross‑functional teams in operations, design, technology, and analytics to deliver complex initiatives.
• Familiarity with JIRA, Confluence, and analytics tools for product tracking and collaboration.
• Working knowledge of user research, UX design, and data analytics to inform decisions and measure product performance.
• Excellent relationship‑management skills and the ability to influence without direct authority in a matrixed, global organization.

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience in productizing services or bringing operational programs into a structured product model.
• Background in hospitality, workplace experience, or amenity management with an understanding of how physical services intersect with digital tools.
• Demonstrated ability to distill complex information into executive‑ready visuals, reports, and presentations.
• Strategic and creative thinker with an eye for operational detail and service excellence.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a…