Director, Business Operations

Liminal is a global market intelligence and strategic advisory firm specializing in digital identity, financial crime and compliance, and IT security technology solutions across industries while also catering to the private equity and venture capital community. Founded in 2016, Liminal offers strategic and analytical services supporting executive decision-making at all product and business lifecycle stages. We advise some of the world’s most prominent business leaders, investors, and policymakers on building, acquiring, and investing in the next generation of solutions and technologies.

We provide access to proprietary data and analysis, strategic frameworks, and integrated insights on the industry’s only market intelligence platform.

Every major company in the world has started focusing on the next generation of digital identity technologies as a necessity for continued growth and security. Our team works with a myriad of organizations, from Fortune 100s to startups, across industries including financial services, technology, telecommunications, and the P2P economy. At Liminal, we help businesses build solutions, execute strategies, invest intelligently, and connect with key decision-makers.

We know that it’s in the sharing of discovery and insights that groundwork is laid, problems are solved, and entire sectors advance at the speed of light. Keeping information to ourselves delays progress for all. At Liminal, we don't just respond to the market; we define it.

About the role

The Director of Business Operations is a key operator responsible for driving organizational discipline, improving cross-functional processes, and ensuring Liminal’s teams execute effectively as we scale through this next stage of growth. This is a hands‑on role focused on building systems, managing programs, and supporting operational rigor across Finance, People, GTM, and Product operations.

You will report to the CFO and partner closely with cross‑functional leaders to run the company’s operating cadence, maintain data and system integrity, lead operational initiatives, and help translate strategic goals into clear, actionable plans. This role is ideal for someone who thrives in a fast‑paced environment, is highly organized, and can operate both strategically and tactically.

This is an AI‑native role, where you are expected to design operational systems that incorporate automation and scalable frameworks from the outset.

What you’ll do

• Coordinate the weekly, monthly, and quarterly operating cadence, ensuring teams are aligned on priorities, deadlines, and interdependencies.
• Manage the company‑wide OKR process, including setup, progress tracking, reporting, and follow‑ups.
• Support the preparation of internal reporting, dashboards, and operating reviews for the senior leadership team.
• Identify operational risks or gaps early and elevate appropriately to leadership.

• Build and maintain scalable processes across Finance, People, GTM, Product, and Engineering to improve speed, accuracy, and cross‑functional clarity.
• Document workflows, create SOPs, and implement systems that reduce friction and enforce accountability.
• Partner with leaders to streamline coordination across all business units
• Evaluate internal tools and systems, proposing improvements or automation opportunities.
• Ensure documentation, approvals, and processes comply with company policies.

• Lead cross‑functional projects from scoping through execution, ensuring milestones and deliverables are met.
• Track progress, manage dependencies, and communicate updates to stakeholders.
• Provide structured problem‑solving for ambiguous internal challenges.
• Support the senior leadership team with ad‑hoc strategic and operational requests (with high reliability and speed).

• Partner with Finance, People, GTM, Product, and Engineering to ensure metrics, KPIs, and reporting are accurate and consistently maintained.
• Build dashboards or analytical models that provide visibility into business performance.
• Support monthly reporting, along with forecasting and planning…