Senior Customer Success Manager

Senior Customer Success Manager

Location: Remote- (Must reside on the East Coast)
Company Type: Leading Programmatic Advertising Platform (AdTech)
Salary:$115,000-$130,000

A premier, award-winning Demand‑Side Platform (DSP) specializing in highly regulated sectors is seeking a motivated Senior Customer Success Manager (CSM) to lead our Political Vertical. In this role, you will act as a strategic partner to political campaigns, agencies, and advocacy groups, ensuring they maximize the impact of their programmatic media spend.

You will manage a diverse portfolio ranging from self‑serve to managed‑service accounts, serving as a trusted advisor and technical expert in the fast‑paced, high‑stakes world of political advertising.

• Relationship Management: Serve as the primary post‑sale point of contact. Drive client satisfaction, retention, and long‑term growth by translating campaign goals into actionable platform strategies.
• Onboarding & Enablement: Lead training sessions for new clients, focusing on platform navigation, best practices, and the nuances of political programmatic execution.
• Strategic Advisory: Act as a subject matter expert on voter audience segmentation, inventory types (CTV, OTT, Display, Mobile), and multi‑channel targeting.
• Compliance Oversight: Provide guidance on advertising regulations (FEC and state‑level) to ensure all political campaigns meet strict legal and platform standards.
• Cross‑Functional
  
  Collaboration:
  
  Partner with AdOps, Sales, and Product teams to advocate for client needs and influence the platform's roadmap based on market feedback.

• 5+ years of experience in Customer Success, Account Management, or Ad Operations within the AdTech industry.
• Deep Programmatic Expertise: Hands‑on experience with DSP platforms is required.
• Political Tech Background: Direct experience working within a political agency or a political‑focused tech firm is required
  .
• Compliance Knowledge: Solid understanding of FEC and state‑level political advertising regulations.
• Client Versatility: Proven ability to manage both high‑touch managed‑service accounts and high‑volume self‑serve clients.
• Data Literacy: Ability to analyze campaign performance data and provide actionable optimization insights.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information…