Client Operations Manager

Who We Are:

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From Draft Kings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard‑working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.

And of course, the snacks are the cherry on top!

New York, NY

Crafty is seeking a Location Client Operations Manager to deliver best-in-class food and beverage experiences for a large, strategic client in New York City. This individual is a strong, hands‑on manager who leads with empathy and accountability, serving as the primary operational owner and day‑to‑day point of contact at the client site. Success in this role will be measured by operational quality, client satisfaction, client retention, program growth, and client profitability.

This is a salaried, fully on‑site role based in New York City, Monday through Friday.

Client Obsessed

• Client Understanding:
  Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions.
• Patience and Eagerness to Learn:
  Actively seeks and implements feedback to drive continuous improvement in service quality.
• Proactive Service:
  Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked.

Effective Communicator

• Interpersonal Communication:
  Builds and maintains strong relationships with clients and team members through active listening, empathy, and constructive feedback.
• Verbal Communication:
  Clearly and confidently articulates information and instructions, ensuring thorough mutual understanding.
• Written Communication:
  Produces clear, concise, and expertly structured written communications, including emails and documentation.

Operationally Sound

• Resource Management:
  Uses tools and data from the Crafty platform to manage inventory, vendors, labor, and resources efficiently.
• Workflow Coordination:
  Designs and optimizes workflows to achieve operational efficiency and alignment with client goals.
  
  Proactive Challenge Resolution:
  Identifies, analyzes, and resolves operational challenges to ensure seamless day‑to‑day functions.

Reliable

• Accountability:
  Demonstrates a strong work ethic, takes ownership of results, and delivers consistent, high‑quality outcomes.
• Time Management:
  Efficiently prioritizes and completes tasks on schedule, even with frequent interruptions.
• Consistency:
  Consistently exceeds service standards, building strong client relationships through dependable execution.

Resilient

• Adaptability:
  Leads through changes in strategy, operations, and client needs.
• Proactivity:
  Foresees potential challenges and implements preemptive solutions.
• Problem‑solving:
  Develops innovative solutions to complex problems and escalates when appropriate through dependable execution.
• Attitude and Perseverance:
  Maintains a positive, composed approach during high‑pressure situations.

Collaborative

• Team‑oriented:
  Works closely with cross‑functional Crafty teams to deliver a cohesive client experience.
• Feedback:
  Provides constructive feedback and incorporates input from others to improve performance.

Autonomy

• Ownership:
  Exhibits full ownership over the client site’s operational success.
• Continuous Improvement:
  Champions innovation and continuous improvement aligned with client and company goals.

Business Oriented

• Strategic Thinking:
  Translates company and client goals into actionable operational plans that drive…