Manager, Operations

Operations / Supply Chain

As one of the world’s premier lifestyle brand collectives, we want to ensure that warehouses, factories, retail outlets and on-line retailers all over the world have what they need, when they need it. You’ll be part of a team that leverages leading-edge technology – and innovative solutions – to deliver goods and materials on time, on schedule and in great condition.

It’s a career path that offers non-stop challenges and endless variety – along with the opportunity to learn the business from the best.

We are one of the world’s premier lifestyle brand collectives, committed to ensuring that warehouses, factories, retail outlets and on-line retailers worldwide have what they need, when they need it. You’ll be part of a team that leverages leading-edge technology and innovative solutions to deliver goods and on time, on schedule and in great condition.

The Operations manager is responsible for supporting daily operational processes and driving efficiency across the supply chain network. This role focuses on optimizing costs, improving service performance, and enhancing collaboration with internal teams and third-party logistics partners. The ideal candidate combines strong analytical skills with proactive problem-solving to ensure seamless operations and alignment with business objectives.

• Execute and support daily, weekly, monthly, and quarterly operational processes as defined by management.
• Drive company profitability through operational excellence, cost control, and process improvement.
• Perform monthly reviews of distribution center (DC) and freight costs to identify opportunities for savings and efficiency.
• Partner with internal teams and external 3PL providers to promote collaboration, enhance service levels, and achieve cost reduction goals.
• Identify areas within the supply chain to optimize cost while improving delivery performance and customer satisfaction.
• Collaborate with the Chargeback team to determine root causes of issues and implement corrective actions.
• Work cross-functionally with Production, Planning, Finance, and Sales to align forecasts with order and work-in-progress (WIP) cutoffs.
• Conduct daily reviews of Out-of-Requirement (OOR) reports and inventory records to ensure data accuracy and service compliance.
• Lead weekly forecasting and performance review meetings to assess progress toward key operational metrics.
• Prepare and participate in monthly business reviews with internal stakeholders and external partners.
• Utilize SAP and Excel to generate reports, analyze data, and support decision-making.
• Monitor warehouse capacity and throughput to ensure optimization against budget and latest estimate (LE) targets.
• Identify potential risks and proactively develop mitigation strategies to maintain business continuity.
• Research and resolve shipping discrepancies, delayed deliveries, and inventory issues, providing insights to prevent recurrence.
• Respond effectively to changing customer needs and evolving business conditions.
• Conduct weekly meetings with 3PL partners to review inbound deliveries, sales forecasts, service-level agreements (SLAs), and chargebacks.
• Support ad hoc reporting requests from Sales, Finance, Planning, and Operations teams.
• Assist with new customer onboarding and implementation, collaborating with Sales, Accounting, Legal, and Compliance to ensure timely completion.

• Proficiency in SAP and Microsoft Excel (Pivot Tables, VLOOKUPs, data analysis).
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Demonstrated ability to collaborate across teams and build productive relationships with internal and external partners.

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism…