Member Relations Lead

New York, USA

On Site + Travel

Work Authorization Required

Compensation: $185,000 OTE ($110k base + $75k Uncapped Bonus Tied to Performance)

Meaningful early equity at our ground-floor valuation with >100x upside potential

Intra-USA relocation package available

Aurora is the operating system for high-performance living.

Our mobile app empowers the world’s top founders, athletes, and family offices to master their relationships, exploration, and longevity across 5 lifestyle categories: travel, dining, experiences, luxury goods, and wellness.

To date, we have:

• raised $4m in funding from Tier 1 investors and entrepreneurs, including the founder of Velocity Black, early investors in Supercell & Deliveroo, the founder of Cleo, the President of Vista Jet, and top NBA and Premier League athletes
• achieved industry-leading engagement with our paying customers, with an extensive waiting list wanting access to the product
• built a proactive, seamless product described as ‘magic’ by our members

We are now expanding our team as we grow our membership base globally.

Our core team of 16 is searching for a full-time Member Relations Lead to own our end-to-end member relationship management, from first point of contact to renewal.

You will work directly with our Co-Founders, Founding Lifestyle & Travel Strategists, Product & Engineering team, and Operators to design, organize, and execute a high-performance business development and stellar ongoing membership experience function.

This role reports directly to Aurora’s CEO, and has the potential to rapidly grow into a senior leadership position across Business Development, Member Relations, and Growth.

This is an opportunity to play a central role in building and growing the world’s highest-impact member onboarding and experience function, developing an ultra-high-performance member community that relies on our AI-first platform daily to master their relationships, exploration, and longevity.

We’re a team of tier-1 investor-backed and exited operators united by our five core principles:

• We seek truth
• We are high-leverage
• We are courageous
• We care deeply
• We believe impossible is an attitude

• High Leverage:
  Place a daily-use product in the hands of the world’s highest-influence individuals, empowering them to maximize their global impact
• Cutting Edge AI:
  Gain-on experience working with a revolutionary AI system, redefining lifestyle management at the highest level
• Generationally Defining:
  Play an essential role in building the Apple of high-performance living – a >$100bn opportunity at the intersection of technology, luxury, and longevity

• Jonah Lowenstein, previously backed by the investors & operators behind Facebook, Spotify and Venmo
• Aurelius Zwick, UK Young Entrepreneur of the Year
• Dmitry Ogurtsov, former Director of Engineering at Work bounce (conversational AI tool acquired by Zoom Info)

Our Chairman is Alex Macdonald, founder of digital concierge Velocity Black (acquired by Capital One for $300M).

We’ve raised >$4M from tier-1 investors in this space, including Boost Capital Partners, Koro Capital, Insiders VC, EQT Angel Fund, the Founder of Cleo, a16z scout fund, the Founder of Wander, the Co-Founder of Vise, the Founder of Velocity Black, tier-1 athletes from the NBA and Premier League, and the President of Vista Jet US.

• Own the end-to-end membership lifecycle:
  From first contact to onboarding, active engagement, and renewal – you own the member journey. Identify and engage high-signal prospects, win their trust, convert them, and ensure they experience Aurora’s full value. You become the internal authority on conversion and renewal probability and use these insights to proactively allocate resources
• Build and manage a world-class membership pipeline:
  You manage all acquisition and retention channels – in-person BD, high-signal referrals, collateral, product-led growth, community partnerships, proprietary events, and more. Introduce new ideas, test them with maximum leverage, and double down on what works
• Deepen member trust:
  Collaborate with product, operations, and…