Fulfillment Coordinator

What Your Impact Will Be

• Serve as primary contact for National or Priority Accounts and Sales Managers in all telephone and written communications.
• Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
• Enter and maintain accurate pricing and toy specifications.
• Establish and maintain system code files and customer profiles.
• Maintain proper dating terms and promotional programs on all purchase orders.
• Perform the on-line stock commitment process.
• Research and resolve domestic and order and shipment problems.
• Monitor ad order activity for all accounts to ensure timely delivery of product for advertisement.
• Coordinate and monitor the shipment of allocated items.
• Provide accurate item, order and shipment information to customers, salesforce and management for use in planning, scheduling, and forecasting.
• Maximize order fill rates to assigned accounts.
• Initiate changes or cancellations of orders to avoid shipping problems.
• Work closely with Distribution Centers to ensure timely shipment of purchase orders.
• Some overtime is required.

• Associate’s degree in business or related field.
• 1+ years’ experience in customer support role.
• Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
• Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!
• Knowledge of order processing.
• Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.
• Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.>
• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
• Demonstrated ability to effectively manage multiple projects in a dynamic environment.
• Computer proficiency in Microsoft Office applications – Word, Excel, and Teams
• Mature judgment and strong organizational skills.
• Basic understanding of EDI technology as it relates to the transmission of purchase orders and invoices.
• Thorough understanding of Fisher Price credit requirements, dating terms and promotional programs.
• Exemplary attendance and job performance.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

* The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters…