Operations Coordinator

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We are seeking a proactive, detail-oriented, and service-focused Operations Coordinator to join our team at AAP NYC. This pivotal role reports directly to the Executive Director and acts as the primary point of contact for students, faculty, and visitors, ensuring that AAP NYC remains an accessible, organized, and supportive environment. The Operations Coordinator will provide essential operational support, facilitating communication between the NYC campus and Ithaca-based staff, faculty, and departments.

You'll play a key role in creating an inclusive and collaborative atmosphere while assisting with everything from event coordination to IT troubleshooting.

If you thrive in a fast-paced, dynamic environment and enjoy problem-solving while supporting a diverse community, this is the role for you!

• Faculty and Student Support:
  Assist with course materials, program-related questions, and faculty resource coordination. Provide first-level support for student and faculty needs, including academic applications and tools. Help navigate AAP NYC and connect constituents with the appropriate resources.
• Event and Program Administration:
  Coordinate logistics for events, including managing presenters, AV needs, catering, and providing on-site support. Develop and maintain event playbooks and guides to streamline operations.
• Operations Management:
  Oversee equipment inventory and assist with purchasing and financial tracking. Provide troubleshooting support for IT and fabrication tools. Update and maintain user manuals for AAP NYC resources.
• Communication and Documentation:
  Ensure clear and efficient communication across all stakeholders, including maintaining faculty and student resource materials and process documentation.
• Monday – Friday 9am – 5:30pm. Some evenings and weekends may be required to support AAP NYC events.

• Be part of a collaborative and dynamic team at the heart of AAP NYC.
• Opportunity to make a direct impact on the day-to-day operations of a fast-paced academic environment.
• Work in a supportive, inclusive community that values diversity and fosters a culture of belonging.
• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.

• Interested candidates should submit a resume and cover letter through our application portal. We look forward to hearing how you can contribute to making AAP NYC an exceptional place to work and learn!
• Experience:
  
  3 years of experience in a dynamic, fast‑paced environment. Previous experience in administrative or operations support is a plus.
• Education:
  
  An Associate’s degree is required;
  Bachelor’s degree preferred. Interest or background in architecture, design, or the arts is desirable.
• Technical
  
  Skills:
  
  Expertise with business software (Microsoft Office Suite, particularly Word and Excel), database management, and financial tracking tools
• Problem Solving & Attention to Detail:
  Ability to resolve issues independently and efficiently, ensuring smooth operations and high‑quality service for faculty, students, and visitors.
• Communication &
  
  Collaboration:
  
  Strong written and verbal communication skills. Ability to interact with individuals at all levels, demonstrating flexibility and responsiveness. Must be comfortable working closely with faculty, staff, and students.
• Customer Service Mindset: A focus on supporting a diverse and rotating group of students and faculty, helping them navigate AAP NYC facilities, academic resources, and policies.
• Event Coordination:
  Experience in event planning, including logistics, AV/IT setup, vendor coordination, and day‑of event support.
• Technical Troubleshooting:
  Ability to provide first‑level support for IT and fabrication equipment, and uplift issues as needed.
• Inclusivity & Teamwork:
  Commitment to fostering a culture of belonging, open communication, and a psychologically healthy work environment.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits:
  Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays. Learn more about our generous leave provisions:
  Holiday and Accrued Time Off | Working at Cornell.
• Cornell's impressive educational benefits include tuition‑free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits:
  Education Benefits | Working at Cornell.
• Follow this link to learn more about the Total Rewards of Working at Cornell: (link)

Visa sponsorship is not available for this position.