Customer Operations Representative

Customer Operations Representative at BCI Brands

Our Company:
Originally founded in 1975, BCI has continually evolved to become a leader in the women's fashion industry. Launching initially with CHAUS and private label lines and then expanding into a multi‑brand platform business, we have been at the forefront of market trends and the changing retail environment.

Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style. As we expand our presence, BCI remains dedicated to innovation, excellence, and women's empowerment through fashion.

• Manage and process sales orders from major national retailers
• Bulk order entry
• Inbound EDI PO processing and bulk order matching
• Review of unconfirmed orders
• Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
• Allocate and drop picks to 3PL’s
• Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders
• Track inventory, allocate orders, drop picks and manage orders received via EDI and manually
• Liaise with Production, Logistics and 3PL warehouse teams regarding the status of sales orders, production and inbound shipments required to fill them, as well as the need for any extensions, shortages, etc.
• Cooperate closely with sales team to ensure timely and accurate information sharing and communication of order status updates, extension needs, etc.

• Minimum 4+ years of experience in sales operations and/or customer service
• Wholesale apparel industry experience required
• Experience with ERP systems required (Exenta or Blue Cherry strongly preferred but not required)
• Must have strong Excel skills
• Organized and detail‑oriented with strong follow‑through
• Highly motivated

The salary range for this full‑time role is dependent upon experience between $85,000 - $95,000.

Note:

This job description is not intended to be all‑inclusive. The employee may be required to perform other related duties as assigned.

BCI is an Equal Opportunity Employer. Applicants are considered irrespective of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law.

• Health Benefits (Medical, Dental & Vision)
• Life Insurance
• Flexible Spending Account
• 401(k) Program
• Paid Time Off
• Robust Vacation Schedule
• Training & Development
• Growth Opportunities!