More jobs:
Client Service Manager
Job in
New York, New York County, New York, 10178, USA
Listed on 2026-01-05
Listing for:
Standard Chartered Bank
Full Time
position Listed on 2026-01-05
Job specializations:
-
Business
Client Relationship Manager, Business Development
Job Description & How to Apply Below
This job is with Standard Chartered Bank, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Summary
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Standard Chartered support client business across Asia, Middle East and Africa providing Cash Management and Trade services incorporating ecosystem, Agile solutions, and API capabilities.
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The Client Service Manager in Transaction Banking is responsible for managing client relationship for multi-market complex International Corporate clients.
The segments include Industrial Services & Transportation, Energy Natural Resources, Technology Media & Telecom, Consumer Retail Healthcare, Public Sector Development Organization and Commodity Trade & Agriculture.
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The Client Service Manager's primary responsibility is complete ownership and accountability for the service delivery relationship across our Global Corporate client base. The candidate will work independently as an individual contributor to represent the bank and act as an advocate for the assigned client portfolio. Understanding clients' business and forming a partnership that effectively ties our clients to SC and drives SC market reputation and business growth.
Key Responsibilities
Strategy
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Collaborates with Sales and Relationship partners through RFP / RFI process as Service Specialist
Business
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Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities
Processes / Requirements
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Responsible for revenue realization, retention, and growth
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Revenue tracking and monitoring through reports
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Recognizing cross sell opportunities
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Active engagement to incorporate key stakeholders for incremental product offering
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Trusted advisor of the client to develop the relationship for both current and future needs
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Develop client relationship to improve current internal/external processes creating efficiencies e.g. manual to electronic
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Project manager of key client change initiatives (with client or within SCB); chair calls, manage plans and roadmaps
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Perform country 'deep dives'. Understand market environment and current activity to; improve existing business, add on to what we have, utilise market changes for the advantage of the client and SCB
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Maintain an in-depth understanding of the clients' business model
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Have full understanding of how the client operating model sets up e.g. GTC, RTC, SSC, IHB, Payment hubs, centralized functions, Local footprint coverage
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Maintain Client intelligence; account structures, IODs, Liquidity, Products, S2B / H2H profiles, volume data
Skills and Experience
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Manage Conduct
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Business - Products and Processes
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Stakeholder Management
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Strategic Thinking
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Business - Business Partnering
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Business - Process Management
Qualifications
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5 years of Financial Services Industry experience or Similar work experience.
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BA in Finance (masters preferred)
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Excellent communication to manage discussions at all levels
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Problem-solver with excellent attention to detail
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Comprehensive Cash management products knowledge such as (FX, Payments, Liquidity mgmt., API)
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In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space
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Experience in leading critical transactional Support by facilitating resolution for complex transactions related issues and exception handling
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Strong Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions to resolve escalated issues or complaints
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Experience in global stakeholder management
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Ability to collaborate as a team and contribute effectively to proactive service initiatives locally such as Client Service Plans in a coordinated fashion with RMs and Global Account Managers
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're…
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