Senior Product Manager - Activate Property Operations

Senior Product Manager - VTS Activate Property Operations

New York, New York, United States

VTS Activate powers tenant and occupier experiences across office, industrial, and retail properties. The Property Operations module underpins the platform, streamlining maintenance, service requests, billing, and payments for property managers and tenants alike.

As Senior Product Manager, Property Operations, you’ll define the roadmap and strategy for how building teams manage operations more efficiently. You’ll work closely with engineering, design, and customer stakeholders to simplify workflows, improve response times, and elevate tenant satisfaction.

This role is based in our New York office and requires in-office collaboration four days a week, with periodic travel to customers (approx. 10–20%).

Here is what you can expect as a Senior Product Manager:

• Own the Property Operations roadmap, prioritizing work order management, preventive maintenance, service workflows, and billing automation.
• Deliver high-quality releases that streamline building operations, improve service efficiency, and enhance tenant satisfaction.
• Identify opportunities for automation and AI, enabling intelligent triage, classification, and scheduling of service requests.
• Integrate with third-party systems like facilities management, IoT, and accounting platforms to expand ecosystem value.
• Collaborate cross-functionally with engineering, design, operations, and customer teams to drive execution and adoption.
• Run discovery with property and facilities managers to validate needs, prototype ideas, and measure success through key performance indicators.
• Ensure compliance and reliability, partnering with security and infrastructure teams to maintain uptime, data privacy, and operational integrity.

To succeed in this role, you have:

• 5+ years of SaaS product management experience, with at least 2 years owning a core module.
• Experience in property operations, facilities management, or related software systems.
• Strong analytical and problem-solving skills, using data to guide prioritization and decisions.
• Ability to collaborate across technical and non-technical teams.
• Familiarity with APIs, mobile/web development, and integration management.
• Customer empathy and passion for improving the tenant and property manager experience.

What VTS Values & How We Show It

• Strive for Excellence - We offer executive coaching and training opportunities to support career development.
• Be Customer Obsessed - Competitive compensation, comprehensive health benefits, pre-tax commuter benefits, and a 401(k) plan, plus team events and wellness activities.
• Be Curious - Education stipend for all employees.
• Move as One - Open office layout to promote collaboration.
• Take Ownership - Equity packages available.
• Appreciate the Difference - Emphasis on diversity, with focus on work-life balance and flexible PTO.

ABOUT VTS

VTS is the industry’s technology platform unifying owners, operators, brokers, and their customers across commercial and residential real estate ecosystems. The platform includes VTS Lease, VTS Market, VTS Activate, and VTS Data, offering real-time market information and workflow tools for speed and intelligence.

VTS maintains offices in New York City, London, Toronto, and Chicago. For more information, visit  or follow us on Instagram (@WeAreVTS) or Linked In.

Pay Transparency

The base salary is market-driven at the time of offer and depends on factors including skills, experience, and location. The salary range for this role is $163,600 to $200,000.

EEO Guidelines

VTS embraces diversity and equal opportunity. All information provided will be kept confidential in accordance with EEO guidelines. If you require accommodation during the recruitment process, please contact us.