Senior Customer Success Manager

Join to apply for the Senior Customer Success Manager role at LSEG
.

Senior Customer Success Manager (Sr. CSMs) connects our most strategic clients to LSEG’s portfolio of Risk Solutions. This specialist plays a key role in ensuring our customers discover the full power of LSEG by implementing workflow solutions while continuously providing scalable yet adaptable mentorship.

The Senior Specialist will maintain a portfolio of high‑value client partnerships and work closely with the CSM Director to elevate the customer experience. The role comprises relationship management, education, deep functional expertise, and leading standard processes for customer success. As a trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition, and finds opportunities in client relationships.

By redesigning our client’s business through user adoption of our suite of solutions, the CSM crafts the conditions for efficient renewal and upsell growth.

• Clearly define business outcomes and build a comprehensive success plan to include customer objectives, partners, achievements, risks, and metrics needed to achieve them.
• Demonstrate and educate customers on content and technology in a manner that is tailored to their specific use‑case.
• Supervise usage data, health gauges, and growth opportunities in order to build relevant insights and strategically pivot when vital.
• Engage Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross‑sell) are generated through adoption engagements.
• Ensure customers derive maximum value from their investment, analyze all licenses, and collaborate with other Refinitiv partner teams to ensure retention and growth.
• Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption.
• Shadow the Director to support key internal processes and look for areas of improvement and better execution.

• 4+ years of frontline experience in customer success, account management, or relationship management, preferably within Risk and Compliance.
• Execution focused with a strong performance record, proactive, and positive.
• Excellent communication and presentation skills with the ability to flex style depending on audience (C‑Level / Leadership / Team), with success influencing other teams.

Senior Associate

LSEG is committed to offering competitive compensation and benefits. The anticipated base salary for this position is $96,300 – $160,700. In addition to the base salary, this role is eligible for a Variable Incentive Compensation plan. Variable compensation is commensurate with the posted career stage and is based on job‑related knowledge, skills, and experience. LSEG roles (excluding internships and part‑time roles of less than 20 hours per week) are eligible for the LSEG Benefits program, which includes:

• Annual Wellness Allowance
• Paid time‑off
• Medical, Dental, Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(k) Savings Plan with company match
• Basic life insurance, disability benefits, emergency backup dependent care, adoption assistance, commuter assistance

We are proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other basis protected under applicable law. We can reasonably accommodate applicants’ religious practices and mental or physical disability needs, in accordance with applicable law.