Account Supervisor

Company Description

Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore, and Shanghai. Our first ad for Levi’s showed a black sheep travelling in the opposite direction to a flock of white ones. That’s where we got our logo and our guiding philosophy: when the world zigs, zag.

Why? Because it’s easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.

Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.

We are currently seeking a full-time Account Supervisor to join our Goodyear team.

At BBH, members of the account management department are expected to be business partners - both externally with our clients, and internally with each member of a cross-functional team. The account people should use their deep knowledge and understanding of the clients business in order to create the best conditions for the right work to thrive, leading to the success and growth of both our partners and our agency.

At BBH, the size of the office and the way we work requires that account people at every level have an entrepreneurial spirit and therefore should not be afraid to get their hands dirty on day-to-day tasks or step up beyond their job title when required by fast moving processes and lean team structure.

Client Partnership

• Building relationships with clients based on consistent, best-in-class delivery and a strategic understanding of the client’s business
• Regularly communicating with clients to keep them informed of project progress, and ensuring that any client requests are addressed in partnership with other members of the team
• Developing an in-depth and strategic understanding of the client’s business and competitive landscape, in order to ensure that the output of the agency is always in pursuit of the client objectives
• Quickly becoming the agency’s knowledge bank when it comes to the clients (both in terms of the client business, but also the individuals who make up the client marketing organization)

Agency Growth

• Identifying fresh avenues for organic expansion within current client accounts, and collaborating with teammates to secure these extra projects.
• Exhibiting an entrepreneurial approach and a hunter demeanor. Actively searching for new business opportunities within the marketing community.

Team Leadership & Collaboration

• Partnering with strategy and creative counterparts to form a team that together provides the client with the best of BBH
• Proactively involving colleagues from the agency team as required to guarantee that projects are adequately staffed with the vital skills
• Contributing to a positive working environment and culture on the team and with the broader agency

Project Management

• Overseeing the project management of the account, guiding the account manager and partnering with other departments to ensure smooth delivery
• Troubleshooting where necessary and having the confidence and authority to redirect projects if they are beginning to go off track
• Partnering with other members of the account, finance, operations and production teams to ensure that projects are being well financially managed, maintaining profitability.

Delivery

• Becoming the lynchpin in the team once a project has been green-lit for production, partnering closely with creative and production to ensure that the client management of the project is smooth and enjoyable
• Exhibiting an attention to detail that ensures every single element of a campaign is delivered on time, and on budget, to the highest creative standards.