VP – Transaction Banking Digital Channels Identity Product Manager

VP – Transaction Banking Digital Channels Identity Product Manager

Join to apply for the VP – Transaction Banking Digital Channels Identity Product Manager role at MUFG

The Digital Channels team consists of Product Managers, Business Analysts, and Project Managers who develop online and connectivity banking products designed to address customers’ banking requirements. This position is for a Product Manager with expertise in Client Access Management for integrated digital channel applications that utilize both portal-based and API/File connectivity. Responsibilities include ensuring secure access and compliance with regulatory standards while managing fraud risks.

The candidate will collaborate with other Product Managers and technical teams to develop online and connectivity banking products. The role requires business knowledge, technical proficiency, and leadership skills to deliver identity solutions that align with business requirements and customer needs within the digital banking sector.

• Act as a market and subject matter expert in Client Access Management, User Authentication, Portal Administration, and System Integration/Single Sign-on protocols representing industry standards, best practices, and third‑party service providers for MUFG channel products.
• Define the product strategy and roadmap for identity‑related products based on customer needs, market trends, regulations, and the bank's overall strategic goals.
• Understand and prioritize customer needs and challenges related to identity, ensuring the development of solutions that offer a user‑friendly, secure, and reliable experience.
• Advocate for outstanding customer experience, providing expertise and leadership on industry standards for Client Access Management, Multi‑Factor Authentication, client administration, and user self‑service.
• Understand complex cash management entitlement structures across systems to ensure segregation of client information and user access to data based on company, account, and user level permissions, managed via both delegated and self‑service administration and provisioning.
• Serve as a business owner to technical teams, providing leadership and expertise for maintenance and development of product use cases, requirements, and workflows.
• Partner with the Product Management team to understand product vision and roadmap to ensure client administration and enrollment capabilities are documented and implemented.
• Partner with front‑line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
• Work with Product Managers on competitive analyses, product performance metrics, strategy planning, and presentations.
• Work with technical teams to monitor product and system performance aligned with technical and operational support of the channels.
• Collaborate with the Product, Channels, and Marketing teams to create and/or maintain all internal and client‑facing collateral for client access, authentication, and administration.
• Establish and maintain a personal development roadmap to ensure measurable growth and development are achieved.
• Actively ensure compliance with the Bank's Business Standards of Conduct and all regulatory policies, including Patriot Act, CIP, Anti‑Money Laundering, Bank Secrecy Act, Information Security, and reporting requirements; complete required corporate and business line compliance training.

• 8+ years of experience working in digital channels software design and development.
• Degree from a four‑year college (B.A., B.S.) preferably in graphic design, computer science, technology, or engineering.
• Advanced degree or MBA not required but would be advantageous.
• Technical understanding of systems, workflows, and user journeys via an integrated portal experience.
• Must be able to work independently, collaborating with all levels of business and technology team members.
• Understanding of the agile development process and digital product development lifecycle is preferred.
• Strong problem‑solving skills and willingness to learn.
• Strong organization and communication…