Delivery Services Lead

Overview

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you ll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we re committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture.

Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Position Summary:

Step into a pivotal role as Delivery Service Lead, where you ll shape and execute the strategy for international product receiving, ensuring flawless coordination with third-party warehouses and customers. Harness the power of data and analytics to uncover opportunities for continuous improvement, spearheading cross-functional initiatives that drive efficiency and deliver measurable cost savings. In this role, you ll also champion compliance by maintaining robust controls and swiftly closing process gaps—making a tangible impact on operational excellence.

Important Note:

This position follows a hybrid work schedule, requiring on-site presence two days per week to foster collaboration and team engagement.

• Create, lead, and implement strategies for existing and new delivery services
• Ensure high service levels for deliveries to final customers, including retail, B2C, and B2B members
• Collaborate cross-functionally to co-lead the execution of marketing plans for delivery and recycling services
• Support Logistics/Transport specialists in pitching, documenting, and implementing new services from an IS/IT perspective
• Develop strategies to drive customer adoption of new services
• Coordinate service activation preparation with Nespresso and 3PL operations
• Identify, document, and present IS/IT infrastructure requirements (OMS, TMS) to support delivery service strategies
• Partner with marketing, e-commerce, and customer service teams to develop and launch new delivery services
• Lead execution of customer improvement initiatives focused on efficiency and cost savings
• Communicate operational updates internally to Supply Chain and externally to 3PL partners regarding planned and unplanned situations
• Develop and execute short- and long-term recycling strategies
• Design and implement delivery service strategies aimed at increasing customer recycling rates
• Drive continuous improvement programs with suppliers through regular performance review meetings
• Plan and develop customer surveys to assess delivery experience
• Create and maintain Power BI dashboards for delivery service data and cost tracking
• Leverage AI tools for data automation and process optimization
• Prepare reports and analyses for monthly and quarterly business reviews with third parties
• Maintain and communicate all financial data related to delivery services

• Bachelor’s degree required; preferably in Supply Chain or related field.
• 5+ years of professional experience in Supply Chain, Logistics, and third-party warehousing strongly preferred.
• Proficiency in Microsoft Word, PowerPoint, and Excel (intermediate level or higher)
• Familiarity with Power BI for data visualization and reporting
• Experience with ERP (Enterprise Resource Planning), OMS (Operational Management Systems), and TMS (Transportation Management System) systems

Track record of leading continuous improvement and building scalable processes from inception to implementation.

Strong project management skills with experience overseeing full project lifecycle—from concept through completion.

• Exceptional problem-solving skills with strong attention to detail
• Strong administrative and reporting capabilities
• Effective influencing and stakeholder management skills
• Ability to thrive in challenging situations and under pressure
• Excellent communication…