Senior Business Manager - Digital Product Strategy

Senior Business Manager - Digital Product Strategy at Capital One summary:

The Senior Business Manager - Digital Product Strategy at Capital One leads strategic initiatives to enhance digital customer experiences and drive business growth. This role involves managing analyst teams, collaborating cross-functionally with product, tech, and design to develop and execute product strategies, while also focusing on credit risk improvement and financial performance. The position requires strong leadership, strategic planning, and communication skills to influence and deliver results in a dynamic environment.

As a Senior Business Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role is within Capital One’s Enterprise Consumer Product (ECP) Strategy team. ECP is responsible for Capital One’s digital customer experiences, including its award winning mobile app, its online presence as well as its marketing and messaging technology ecosystem. The Strategy team defines and shapes ECP’s strategic agenda by unlocking key opportunities and tackling some of our most challenging problems relating to the digital customer experience.

This role will lead problem solving processes in partnership with product, tech and business leaders across ECP and Capital One

An ideal candidate would have a background in, and a passion for, developing visionary strategies, tackling challenging problems, and leading high performing analyst teams that partner horizontally across the organization.

General Responsibilities:

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior

• Business ownership:
  Have an ownership mindset including strategic planning with a 1-6 month horizon

• Leadership:
  Manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Product:
  Partner with Product Managers, Design and Engineering to build the best products for both Capital One and its partners

• Credit Risk:
  Drive step-change improvements in credit performance by connecting drivers of future consumer credit and Fraud trends to historical behavior and testing hypotheses using rigorous monitoring and analysis

• Execution:
  Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership:
  Work closely with colleagues across Capital One including:
  Tech, Product, Design and others to drive improvement in quality, volume, service, and profitability

• Strong business judgment, leadership and integrity:
  He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience:
  Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills:
  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
• At least 2 years of experience in…