Director, Account Management, Automotive

Job Title:

Director, Account Management, Automotive

Job Description

We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution‑focused, tech‑powered, intelligence‑fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.

Join us and be part of this journey towards greater opportunities and brighter futures.

• Build and maintain strong, long‑term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO, and CXO, ensuring a partnership charter with their team.
• Develop sustainable and profitable strategic account plan that addresses whitespace planning, cross‑selling and up‑selling opportunities and incorporates the full extent of Concentrix services. Ensure financial KPIs (revenue, new business signings, gross margin) are met, maximize the share of TAM (total addressable market) within client(s).
• Ensure clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Align Concentrix Technology solutions with client’s business opportunities and strategy.
• Install collaboratively the necessary account governance with the client and manage this governance framework in accordance with the account needs and contractual obligations.
• Demonstrate the gravitas and maturity to engage and hold the attention of the C‑Level within the account.
• Proactively manage risk, mitigating financial, competitive, and technological threats.
• Achieve exceptional client satisfaction, including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Work closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drive development and monitoring of improvement plans if required.
• Act as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.
• Analyze market trends and client data to identify growth opportunities and make informed recommendations to the client.
• Assist Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.

• Work closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.
• Leverage internal resources and expertise to deliver high‑value and profitable solutions to clients.
• Collaborate with the broader account team by sharing insights, best practices, and assisting with account‑related tasks.

• Monitor and report on account performance, tracking key metrics, and report on progress to Portfolio Leaders.
• Gather and share client feedback and insights with internal teams to inform strategy and improve service offerings.
• Prepare and deliver regular reports and updates to clients on account performance and metrics.

• Stay updated on industry trends, emerging technologies, and best practices in account management.
• Participate in training and development programs to enhance skills and knowledge.
• Actively seek opportunities for professional growth and career advancement within the organization.

USA, GA, Work‑at‑Home

Full time

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:
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