Client Success Coordinator

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

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From brilliant creatives, to technology trailblazers, across the globe, WBD offers career‑defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The WBD Client Success Team is part of the Revenue Operations organization. The team consists of Planners, Account Managers, Client Success Coordinators, Managers, and Directors who oversee and optimize custom video & social campaigns across WBD brands, helping advertisers meet and exceed performance goals.

The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd‑party vendors. The Coordinator will perform detailed reconciliations for third‑party billed ad campaigns, in conjunction  the Client Success Managers and Billing Analysts.

This position provides opportunities to learn and grow in the dynamic industry of digital advertising.

• Support the Client Success Managers (CSM) in pre‑ and post‑sale activities for clients in a designated POD, or book of business, to assist in the end‑to‑end campaign strategy.
• Partner with CSM counterparts to align on tasks and deadlines for assigned accounts.
• Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including:
  Activation, Legal, Corporate Credit, Ad Ops, and Research.
• Act assales for Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative.
Act as primary point of contact for Billing and Corporate Credit team for invoices, PO revisions and credit checks.
• Monitor the health of your clients’ campaigns and work with your account teams to troubleshoot and improve campaign delivery when necessary.
• Capture screenshots and produce mockups.
• Partner with the billing and collections teams to resolve billing‑related issues.