Governance & Operations Manager - Business Resiliency

Governance & Operations Manager - Business Resiliency

We’re Marsh McLennan – with roots dating back to 1871, Marsh McLennan is the world’s leading professional services firm in the areas of risk, strategy and people. We promise extraordinary opportunities, world‑class colleagues and the chance to make an impact. Marsh McLennan’s more than 85,000 employees advise clients in over 130 countries.

The Governance & Operations Manager – Business Resiliency will assist in driving standards from a compliance and quality standpoint, create performance and delivery metrics for the Business Resiliency Management team, and help with the deployment of new tools, systems, and training programs. As part of the Global Program Operations and Quality Assurance team, this individual will put their understanding of business resiliency, risk management, project management and process improvement into practice.

The role reports to the Business Resiliency Program Operations and Quality Assurance Director and requires working from the NYC office at least three days per week.

• Assist in supporting and maintaining a strong business resiliency, preparedness and response environment across Marsh McLennan as part of the global Business Resiliency Management program
• Participate in the development, implementation and maintenance of business resiliency policies, procedures and governance documentation
• Support regional Business Resiliency teams in planning, maintaining and implementing the Marsh McLennan’s global Business Resiliency Management program
• Project‑manage global Business Resiliency Management program activities
• Support the development, implementation and deployment of tools and processes for Marsh McLennan’s global Business Resiliency Management program
• Support the development and regular maintenance of the Business Resiliency Management training and awareness program
• Support Marsh McLennan’s third‑party business continuity risk assessment program
• Support KPI and KRI development and reporting, including design of dashboards
• Support governance, project management, and quality management activities of Marsh McLennan’s global Business Resiliency Management program
• Engage in inter‑operating company projects, both inter‑regional and cross‑functional

• A Bachelor’s Degree
• A minimum of 7 years of experience in Risk Management, Business Continuity Planning, Compliance, Audit, Operations, Quality Control, Process Improvement, or a related field
• Understanding of Business Continuity and Business Resiliency Management Programs

• Strong project management skills, including the ability to manage multiple projects simultaneously
• Ability to analyze and create performance metrics and reporting
• High proficiency in MS Office suite, including PowerPoint, Excel and Word
• Excellent communication skills with proven ability to drive initiatives to successful outcomes
• Proficiency with data analysis or analytics
• Experience with implementation and deployment of tools and systems to operationalize new processes and capabilities
• Experience developing centralized training materials and programs
• Detail‑oriented with a strong commitment to compliance, quality standards, and continuous improvement Санктша
• Experience with process redesign, improvement and change management
• Working knowledge of AI
• Experience with Fusion, or other GRC platforms, and emergency notification tools a plus
• PMP certification a plus
• Business continuity certification (CBCP, MBCI) or equivalent is a plus

• We help you be your best through professional development opportunities, interesting work, and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses:
Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and…