Senior Product Associate - Connected Banking

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital - Connected Banking – Enrollment & Activation, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

Within Connected Banking, Credit Journey provides credit & Identity monitoring and protection services to Chase’s personal and business digital customer bases. This both protects our customers & returns value back to the firm.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborate with cross‑functional teams, including engineering, design, marketing, and sales, to deliver high‑quality enrollment and activation experiences on time and within budget
• Build and maintain effective relationships with internal and external stakeholders, aiding in the communication of product updates and progress
• Foster a collaborative environment, encouraging open communication and feedback
• Foster inclusion and diversity through collaboration and knowledge sharing.

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience in reading data and metrics to determine feature health.
• Experience with design lead product development, collaborating with both visual and content designers.

• Demonstrated prior experience working in a highly matrixed, complex organization
• Demonstrated ability to positively interact with cross‑functional teams both internally and externally to achieve specific business results
• Effective in prioritizing and managing multiple initiatives concurrently
• Customer focused with the ability to turn insights into action
• Experience in running digital experiments designed to quickly identify opportunities for improvement