Senior Product Associate - Digital AI

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Chase Digital, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact in delivering AI-powered experiences, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery, defining and writing requirements
• Demonstrated experience partnering closely with Technology to deliver consumer-facing experiences
• Developing knowledge of data analytics and data literacy

• Experience developing strategy and/or roadmap for AI-powered consumer experiences
• Demonstrated prior experience working in a highly matrixed, complex organization