Customer Success Manager II

Customer Success Manager II

Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We’re searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers’ organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross‑selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address “at‑risk” accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

• A bachelor's degree or higher is preferred for this role.
• At least 3 years of hands‑on experience in account management.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results‑driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross‑functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in English.
• Willingness to embrace a flexible work schedule; in‑office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
• Ability to legally work in the country of hire.

• Comprehensive paid time off that allows you to have an enhanced work‑life balance.
• Excellent medical, dental, and vision options; 401(k) matching; life insurance; commuter benefits; and parental leave plans.
• Complimentary Calm App subscription for you and your loved ones.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Ongoing professional development opportunities to elevate your career.

• Competitive compensation:
  Base salary of $53,000 – $71,000 USD per year plus quarterly commission subject to the applicable bonus plan.
• Total compensation range: $88,500 – $118,000 USD per year. Earnings are dependent on individual sales performance.

At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best‑in‑class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team…