Marketplace Operations Coordinator

About Odyssey:

At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income or zip code. With our proprietary technology, Odyssey makes educational choice easier, faster, and more accessible to parents in the jurisdictions that we serve. By partnering directly with state agencies and educational vendors, we help to streamline the process that empowers parents to find the tools necessary for their children to succeed.

As the first company designed specifically for education savings accounts (ESAs), our platform powers programs that collectively support more than 200,000 students across the US in accessing more than $2 billion in state funding.

We are seeking a Marketplace Operations Coordinator to support the day‑to‑day operations of our marketplaces, which serve families participating in state funded education programs. This role ensures smooth vendor participation, accurate product/service offerings, and timely order fulfillment. The ideal candidate will be detail‑oriented, organized, and comfortable balancing hands‑on operational tasks with light data analysis to identify trends and opportunities for improvement.

You’ll play a key role in providing a seamless platform experience for vendors and ultimately the parents that benefit from the programs we operate. This role reports directly to the Marketplace Operations Manager and is a great fit for someone who thrives in a fast‑paced, collaborative environment.

Vendor Communication

• Proactively reach out to vendors regarding unfulfilled orders, delays, missing information, or quality issues
• Act as the primary point of contact for any and all vendor escalation – owning problems from first signal through resolution
• Clearly communicate expectations, timelines, and next steps with vendors to maintain strong, trusted partnerships

Marketplace Onboarding & Merchandising

• Review and audit vendor applications for eligibility and compliance with state‑specific program rules and regulations
• Evaluate and approve product and services listings to ensure accuracy, clarity, and alignment with program guidelines
• Regularly monitor marketplace content to identify, flag and remove outdated, inaccurate, or non‑compliant listings
• Benchmark industry pricing and hold offerings accountable for price competitiveness

Operational Oversight

• Track outstanding orders from placement through fulfillment, identifying risks and intervening before issues escalates
• Follow up with vendors to ensure service‑level expectations are met
• Provide timely status updates to stakeholders on fulfilment timelines, delays, and risks
• Spot breakdowns in operational workflows and recommend improvements

• A strong communicator who’s organized, detail oriented and thrives in fast‑moving environments.
• 2+ years of experience in supply chain management, ecommerce, logistics operations, or similar fields.
• Previous experience with vendors or external partners (of varying industries and sizes) , or as a vendor on a third‑party marketplace
• A proactive problem‑solver who brings structure, clarity, and calm to chaos.
• Collaborative and experience operating in a fast‑paced, entrepreneurial environment
• 4 year degree in business, operations, or a related field
• Highly organized; loves structure, process, and follow‑through
• High agency, takes ideas from 0 → 1 without hand holding
• Elite written communication skills—clear, concise, and executive‑level
• Excited about Odyssey’s mission and motivated by work that makes a real‑world impact.

• Entrepreneurial experience or at an earlier stage high growth technology company
• Demonstrated interest government, policy, or education
• Experience working with Product or Engineering teams on sprint planning

• This role is a hybrid position out of our NYC office in Tribeca.
• Applicants must be currently authorized to work in the United States on a full‑time basis.
• We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $60,000 - $80,000 depending on experience, interview…