Senior Account Coordinator​/Account Manager

About Empire & Co.Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.

Overview Empire & Co. is seeking a Senior Account Coordinator/Account Manager to join our growing team and work from our NYC office.

This role is responsible for providing exceptional customer service, sales support, and project coordination throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order management, order status reporting, installation coordination, client communication, and punch list follow-up.

This position partners closely with sales, vendors, operations, and clients to support projects from initial opportunity through installation and project completion. The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable managing multiple priorities while delivering an exceptional client experience.

Key Responsibilities Sales & Account Management Support account managers and sales teams throughout the project lifecycle

Acquire vendor discounts and verify pricing (CDA)
Assist with specification review and verification

Prepare quotes and support conversion from quote to order

Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
Complete applicable order instructions and supporting documentation

Color code floor plans and organize counts

Request Certificates of Insurance (COI)
Manage and reserve COM and COL requirements

Manage COD processes and handle auto pricing

Assist in labor quote requests

Ensure proper approvals prior to quote conversion

Request proforma invoices when deposits are required

Ensure orders are properly released within Hedberg Order & Project Coordination Confirm receipt of purchase orders with vendors

Confirm acknowledgements and manage vendor follow-up Create and manage vendor requests for deposits

Lead resolution of acknowledgement discrepancies

Create and maintain order status reports throughout project execution

Coordinate with internal and external stakeholders to maintain timelines and deliverables

Pre-Installation Create Operations requests (union/non-union; standard time/overtime)
Assist in preparing installation packages and supporting project documentation

Installation & Project Closeout Maintain punch list documentation and communicate updates to clients

Order punch list items and coordinate approvals where applicable

Create laser and RA tickets when PM support is not involved to support freight claims

Support successful installation completion and project closeout

Post Installation Coordinate invoicing upon delivery and installation completion

Process day-two orders and follow-up activities

Maintain client contact to ensure satisfaction and ongoing relationship management

Skills & Qualifications High School Diploma plus 1–3 years of professional experience required

Salary Range: $75,000 – $90,000 annually

Bachelor’s degree or equivalent combination of education and experience preferred

Prior experience in account management, sales coordination, commercial interiors, architectural products, walls, construction, furniture dealership, project coordination, or related industries preferred

Experience supporting sales teams and managing client relationships throughout the project lifecycle preferred

Furniture dealership and/or Walls experience is a plus but not required

Knowledge of commercial construction processes, specifications, order management, and installation coordination preferred

Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred

Proven organizational and time management skills with strong attention to detail

Strong critical thinking and problem-solving capabilities