Director-Sales Operations Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• 10–12 years of professional experience, including proven project and program management leading transformation in a go-to-market or business-to-business software-as-a-service environment
• Proven delivery of complex, cross-functional programs on time and on budget
• Strong change management fluency and stakeholder engagement skills, with the ability to influence without direct authority
• Hands-on customer relationship management expertise, including deep, demonstrated experience administering and optimizing Salesforce; marketing automation and business intelligence tools such as Tableau or Power BI preferred
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization
• Exceptional communication and leadership skills with a demonstrated ability to drive alignment across senior stakeholders
• Training and enablement experience preferred
• PMP, Agile, or Six Sigma certification preferred

• Bachelor's degree in Business, Project Management, or a related field required; advanced degree preferred

Leads the portfolio of strategic initiatives that transform how the organization plans, executes, and scales commercial performance, serving as the neutral delivery engine for leadership priorities.

• Lead projects end-to-end — from concept to delivery — defining scope, milestones, deliverables, and key performance indicators
• Own the transformation roadmap by converting strategy into prioritized, sequenced initiatives with managed dependencies
• Provide portfolio governance, including prioritization models, risk management, budget oversight, and benefits realization tracking
• Drive cross-functional delivery across Sales, Marketing, Customer Success, Business Systems, and Finance
• Lead change management and adoption efforts, including impact assessments, stakeholder communications, and readiness planning
• Optimize processes by eliminating bottlenecks and implementing scalable, automation-enabled solutions
• Report to executives with timely status updates, early risk escalation, and return-on-investment-focused dashboards

Our Commercial and Sales Excellence team is responsible for transforming how Moody's plans, executes, and scales its commercial performance. We translate corporate strategy into structured, multi-stream transformation roadmaps and govern scope, timelines, and outcomes across Sales, Marketing, and Customer Success. By joining our…